Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Marlena Montecino

Wildomar

Summary

Dynamic and detail-oriented receptionist with proven organizational skills at Allstate Insurance Co. Enhanced office efficiency through effective appointment scheduling and streamlined inventory management. Adept at multi-line telephone systems and fostering strong client relations, ensuring a positive customer experience while maintaining meticulous records. Recognized for adaptability and commitment to excellence.

Overview

13
13
years of professional experience

Work History

Receptionist

Vertical Doors
02.2022 - 01.2025
  • Managed multi-line phone system, efficiently directing calls to appropriate departments.
  • Coordinated appointment scheduling, optimizing front desk operations for improved workflow.
  • Maintained organized filing systems for client records and correspondence.
  • Assisted in training new reception staff on procedures and customer service protocols.
  • Conducted regular maintenance checks on office equipment, ensuring optimal functionality and minimal downtime.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Enhanced customer experience by providing prompt responses to inquiries and resolving issues effectively.
  • Corresponded with clients through email, telephone, or postal mail.

Allied Universal

Canyon Lake Ski Club
04.2015 - 02.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • security patrol
  • detect suspicious activities and watch for criminal acts or client rule
  • report all incidents, accidents and medical emergencies.

Receptionist

Allstate Insurance Co
03.2012 - 04.2015
  • Implemented inventory tracking system for office supplies, reducing waste and improving availability.
  • answering phones,greeting clients, managing the front desk, scheduling appointments, and handling general administrative task.
  • Accepting and processing payments for insurance products and services, or directing clients to appropriate resources.
  • managing appointment calendars for agents, client meetings, and sending appointments reminders.
  • filing and record keeping: organizing and maintaining physical and eletric files

Education

Science Education

Poly High School
Riverside, CA
06-1995

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Office administration
  • Mail handling
  • Clerical support
  • Multi-line telephone systems

Accomplishments

Graduated criminal justice, currently finished my real estate certificate

Languages

Spanish
Limited Working
English
Full Professional

Timeline

Receptionist

Vertical Doors
02.2022 - 01.2025

Allied Universal

Canyon Lake Ski Club
04.2015 - 02.2022

Receptionist

Allstate Insurance Co
03.2012 - 04.2015

Science Education

Poly High School

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Marlena Montecino