Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlena Law

Lac Du Bonnet,MB

Summary

Dynamic customer service professional with extensive experience at Rona Hardware and Campbells Foods. Recognized for exceptional cash handling and problem-solving skills, fostering positive customer relationships and enhancing satisfaction. Proven ability to train teams and optimize operations, contributing to increased efficiency and repeat business. Committed to integrity and teamwork in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Cashier/customer Service

Rona Hardware
07.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier/Supervisor of Operations

Campbells Foods
02.2015 - 07.2024
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.

  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Efficient in Manitoba Lotteries and ordering.
  • Ordering of tobacco products and working with distributing reps

Education

General Studies

Lac Du Bonnet Senior School
Lac Du Bonnet, MB
06-1989

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Money handling
  • Customer relations
  • Cash register operation
  • Order taking
  • Written and verbal communication
  • Merchandise restocking
  • Refund handling

Languages

English
Full Professional

Timeline

Cashier/customer Service

Rona Hardware
07.2024 - Current

Cashier/Supervisor of Operations

Campbells Foods
02.2015 - 07.2024

General Studies

Lac Du Bonnet Senior School

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Marlena Law