Marlena Dorey
Welland,ON
Summary
Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Recreation
Lundy Manor Retirement
05.2017 - Current
- Used Lundy Manor documents to create progress notes, program attendance and assessments.
- Promoted interest in recreational activities such as community outings, gardening and arts and crafts through consistent posts on social media platforms.
- Used Activity Connection to design and decorate monthly calendars and newsletters.
- Participated in training and development programs to maximize opportunities for self-development.
Tier 2 Supervisor
Concentrix, Niagara Falls
01.2016 - 05.2017
- Offered informed suggestions to improve processes and productivity.
- Monitored and adhered to company safety regulations and policies.
- Met or exceeded goals and objectives by following strict procedures.
- Resolved conflicts between customers and addressed complaints or grievances.
Service Cashier
Falls Chevrolet
05.2015 - 01.2016
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
Manager
Burger King
04.2013 - 09.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Diploma - Recreation Therapy
Niagara College
Welland, ON04.2015
Skills
- Community Safety
- Critical Thinking
- Emotional Health Care
- Program Development and Implementation
Certification
Virtual Dementia Tour
Smart Serve
Timeline
Director of Recreation
Lundy Manor Retirement
05.2017 - Current
Tier 2 Supervisor
Concentrix, Niagara Falls
01.2016 - 05.2017
Service Cashier
Falls Chevrolet
05.2015 - 01.2016
Manager
Burger King
04.2013 - 09.2013
Diploma - Recreation Therapy
Niagara College
Virtual Dementia Tour
Smart Serve
Similar Profiles
Leanne McHenryLeanne McHenry
Manager of Administration at Lundy Manor Retirement ResidenceManager of Administration at Lundy Manor Retirement Residence
Alankrit KaurAlankrit Kaur
Therapeutic Recreation Aide at Lundy ManorTherapeutic Recreation Aide at Lundy Manor
Mackenzie AdeyMackenzie Adey
Director of Care at Beattie Manor Retirement ResidenceDirector of Care at Beattie Manor Retirement Residence