Marlen Padilla
Baldwin Park
Summary
I am a motivated and detail-oriented administrative professional with over 8 years of experience supporting purchasing, executive management, customer service, and receiving operations departments. I am an expert in multitasking, communication, supplier coordination, and maintaining organizational efficiency. I am known for my reliability, discretion, and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
International Purchasing Assistant
Casa Instrumental Guatemala
05.2019 - 03.2020
- Assisted in international purchasing and business development.
- Responsible for making purchase projections for different brands.
- Petty cash management, inventory review and purchase order invoicing, including all types of date entry.
- Managing relationships with foreign suppliers from their arrival in country to their integration into local sales processes resulting in increased sales and purchasing.
- Supervising welcome activities, corporate meetings, guided tours, and analyzing market opportunities.
- Supporting brand growth strategies and positioning in new points of sale.
Management Assistant
IMB-PC College
Guatemala
08.2017 - 11.2018
- Managed equipment procurement for multiple campuses, handling price negotiations and vendor coordination.
- Prepared quotes, purchase orders, and maintained communication with national suppliers.
- Provided customer service in the General Archive Department, delivering legal academic documents to students and families.
- Coordinated legal certification processes with the Ministry of Education at the end of each school year.
- Carefully reviewed and corrected student certificates and assembled academic records for proper archiving.
- Handled petty cash reports, tracked executive and transportation-related expenses, and submitted summaries to accounting.
- Created event itineraries and assisted with internal activity planning for all school locations.
Call Center Agent - Customer Service
Allied Global
06.2016 - 06.2017
- Handled inbound calls provide directory assistance, helping clients locate business and service phone numbers.
- Followed detailed scripts to ensure accuracy, compliance, and customer satisfaction.
- Maintained top performance by consistently achieving a perfect call rating score.
- Met and exceeded monthly targets to earn performance bonuses.
- Delivered fast, clear, and polite service in high-volume call environments.
Executive Assistant & Purchasing Coordinator
Creative Arts – Marketing & Advertising
12.2015 - 05.2016
- Managed material purchasing and vendor negotiations for large-scale marketing and advertising projects.
- Supported project coordination for national contracts involving acrylic installations, PVC shelving, banners, posters, and custom-made promotional displays.
- Assisted in planning and executing marketing strategies, collaborating with creative and logistics teams.
- Prospected and contacted potential clients, scheduled appointments, and followed up on leads.
- Provided administrative support to management, including answering calls, preparing documents, and maintaining calendars.
McCafé Area Leader & Barista
McDonald's
11.2013 - 11.2015
- Led the McCafé station, ensuring top-quality beverage preparation, cleanliness, and presentation standards.
- Operated as a barista, preparing and serving coffee drinks while maintaining speed and quality under pressure.
- Provided front-line customer service at the cash register and drive-thru, handling orders with accuracy and efficiency.
- Managed restocking, organization, and cleanliness of the entire McCafé area, complying with hygiene and safety protocols.
Education
High School Equivalency (HiSET) -
Baldwin Park Adult And Community Education
Baldwin Park, CA12-2024
High School Diploma - Academic Focus in Science and Humanities
Colegio CBC El Carmen
Guatemala01.2015
Some College (No Degree) - Bachelor's Degree in Human Resources
Galileo University
GuatemalaSkills
- Power Bi, Excel and Word (MS Suite)
- SAP experience
- Cost analysis
- Supplier negotiation
- Office Administration
- Executive Support
- Vendor coordination
- Front Desk
- Customer service
- Time Management
- Multitasking
- Event coordination
- Data entry
- Purchase order processing
- Inventory supply analysis
- Petty cash
Hobbies and Interests
- Passionate about healthy living.
- Interest in continuous learning and personal development.
- I enjoy spending time with my family.
- Creative expression.
- I enjoy hiking and traveling.
- I enjoy planning activities for my family and friends.
- Overall, a positive person and ambitious individual.
References
Available upon request
Timeline
International Purchasing Assistant
Casa Instrumental Guatemala
05.2019 - 03.2020
Management Assistant
IMB-PC College
08.2017 - 11.2018
Call Center Agent - Customer Service
Allied Global
06.2016 - 06.2017
Executive Assistant & Purchasing Coordinator
Creative Arts – Marketing & Advertising
12.2015 - 05.2016
McCafé Area Leader & Barista
McDonald's
11.2013 - 11.2015
High School Equivalency (HiSET) -
Baldwin Park Adult And Community Education
High School Diploma - Academic Focus in Science and Humanities
Colegio CBC El Carmen
Some College (No Degree) - Bachelor's Degree in Human Resources
Galileo University