Marleine Atalla
La Prairie,QC
Summary
Technical Specialist, currently gaining a background in computer engineering, with experience in repairing customer relations and expertise in troubleshooting and problem solving. Seeking to leverage technical, mentoring and administrative skills as a Techinical Expert.
Overview
2
2
years of professional experience
Work History
Admin Support
Apple
05.2023 - Current
- Helped support the admin team to ensure the Repair Room operates adequately and repairs are completed in a timely and efficient matter.
- Managed phone and email correspondence and handled incoming and outgoing customer communication.
- Dealt with ambiguity and collaborated with teammates and leads in order to offer alternate resolutions.
- Ensured safe, positive work environment in the Repair Room.
Technical Specialist
Apple
10.2022 - Current
- Assisted customers in identifying issues and explained solutions used to restore service and functionality.
- Repaired the customer's relation with both the company and the product.
- Made use of Apple's steps of service and troubleshooting steps in order to resolve presented issues.
- Created educational opportunities for both customers and peers.
- Collaborated with leads to escalate and address customer inquiries or technical issues.
Specialist
Apple
04.2022 - 09.2022
- Helped customer select products that best suited their needs and inspired their passion.
- Interpreted clients' needs and introduced services and products that fit their specific requirements.
- Assisted colleagues during their training and helped them work towards their personal and professional development goals.
Sales Associate
Guess INC
05.2021 - 05.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor's of Engineering in Computer Engineering - Electronics And Computer Engineering
McGill University
Montreal, QC08.2025
DEC in Pure And Applied Sciences - Honours Sciences
John Abbott College
Sainte-Anne-de-Bellevue, QC08.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Problem Solving
- Attention to detail
- Organization
- Communication
Languages
English
French
Arabic
Spanish
Timeline
Admin Support
Apple
05.2023 - Current
Technical Specialist
Apple
10.2022 - Current
Specialist
Apple
04.2022 - 09.2022
Sales Associate
Guess INC
05.2021 - 05.2022
Bachelor's of Engineering in Computer Engineering - Electronics And Computer Engineering
McGill University
DEC in Pure And Applied Sciences - Honours Sciences
John Abbott College
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