Marlee MacDougall
Student
Leduc
Summary
Motivated and compassionate 4th year Kinesiology student with hands on experience supporting youth with disabilities in fitness settings and providing first aid assistance for charitable organizations. Proven ability to deliver exceptional customer service and collaborate effectively within high stakes environments. Skilled in communication, safety protocols, and client-focused care, with strong organizational and multitasking abilities. Committed to applying academic knowledge and practical experience to promote health, well-being, and inclusive engagement.
Overview
7
7
years of professional experience
2
2
Certifications
1
1
Language
Work History
Server
Earls Kitchen + Bar
04.2025 - Current
- Delivered food and beverages promptly while providing attentive, customer focused service to enhance guest satisfaction
- Collaborated effectively with team members during high-volume shifts to maintain smooth operations and ensure exceptional guest experiences
- Maintained a clean, organized, and welcoming dining environment in accordance with health and safety standards
- Executed opening and closing procedures efficiently to ensure readiness and smooth transitions between service periods
Cashier / Sales Associate
Browns Shoes Premium Outlet Collection
11.2021 - 08.2025
- Provided personalized customer service by assisting clients in locating products and offering recommendations based on their needs
- Retrieved merchandise from stockroom and delivered prompt service while informing customers about current promotions and proper product care
- Processed sales transactions accurately at the point of sale and collected customer information for loyalty and marketing purposes
- Packaged and fulfilled online orders efficiently, ensuring accurate shipment and timely delivery
Hostess / Server
Nisku Montana's BBQ and Grill
01.2021 - 01.2022
- Greet guests at the door and seat in rotation
- Take care of tables assigned to my section, ensuring valued guests make the most of their positive experience
- Ring through orders and make alcoholic beverages for guests
Hostess
Leduc Whitespot
01.2019 - 01.2021
- Greet guests at the door and seat in rotation
- Take payments and ring the orders through for mobile orders, or take out-services
- Package takeout orders and ensure proper plate organization for in house guests
- Wash and roll cutlery, while ensuring a tidy workspace
Education
Bachelor of Kinesiology - 4th Year
University of Alberta
Edmonton04-2026
Bachelor of Science -
Concordia University of Edmonton
High School Diploma -
Leduc Composite High School
01.2021
Skills
Communication and Interpersonal skills
- Empathetic communication with diverse populations, including youth with disabilities
- Active listening and patience in high-sensitivity environments
Customer service and Client support
- Providing attentive, respectful, and personalized service in retail and community settings
- Managing challenging situations calmly and professionally
Health and Safety
- Certified first aid knowledge with practical application in volunteer settings
- Ensuring safe environments in fitness and service settings
Organizational and Time Management
- Coordinating activities and schedules in volunteer and retail roles
Technical and Administrative
- Experience with POS systems and cash handling in retail
- Basic knowledge of Microsoft Office and Google Workspace for documentation and communication
Awards
Standard First Aid / CPR - BLS AED (HCP) Red Cross - 2023, Active Bystander Award - 2019, ProServe Liquor Staff Training AGLC - 2021
Certification
Active Bystander Award
Timeline
Server
Earls Kitchen + Bar
04.2025 - Current
Standard First Aid / CPR - BLS AED (HCP) -Red Cross
08-2023
Cashier / Sales Associate
Browns Shoes Premium Outlet Collection
11.2021 - 08.2025
Hostess / Server
Nisku Montana's BBQ and Grill
01.2021 - 01.2022
Active Bystander Award
11-2019
Hostess
Leduc Whitespot
01.2019 - 01.2021
Bachelor of Kinesiology - 4th Year
University of Alberta
Bachelor of Science -
Concordia University of Edmonton
High School Diploma -
Leduc Composite High School
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