Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Marlee Lawrence

Summary

Highly adept Creative Operations Specialist with a proven track record in optimizing operational efficiencies, system structures, and team performance within high-volume environments. Recognized for executing effective operating rhythms that enhance productivity and minimize escalations. Brings a methodical and organized approach to problem-solving, demonstrating proficiency in a wide range of operational tasks including reporting, analysis, dispatching, and staff training. A collaborative team player as well as an independent achiever, known for exceptional detail orientation and a strong capability in verbal and written communication. Combines analytical skills with creative capabilities to solve complex problems and drive continuous improvement.

Overview

16
16
years of professional experience

Work History

Operations Support Specialist

Canada Cartage System Limited
03.2021 - Current
  • Effectively communicated complex data in a clear and concise manner, leading to better-informed decision-making.
  • Enhanced report quality by conducting thorough research and data analysis. Implemented data visualization tools to create impactful presentations for the customer.
  • Reduced error rates in daily tasks by implementing a thorough quality control process with numerous validation steps.
  • Oversee onboarding and training, improved team efficiency through regular training sessions on software updates and new procedures.
  • Achieved "Supply Chain Partner of the Year" from Home Depot in 2021 for excellence in service delivery.
  • Member of the Pay Equity Committee, actively contributing to the development and implementation of equitable pay practices within the organization. Collaborate with HR and management to assess, analyze, and adjust pay structures to ensure fairness and compliance with legislative standards.

Shipping and Receiving Clerk

Greenhawk Equestrian Sport
03.2019 - 03.2021
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Enhanced customer experiences and met sales targets during semi-annual warehouse sales with expertise in equestrian products.

Customs Clerk & Customer Service Representative

Canada Cartage System Limited
04.2008 - 09.2017
  • Secured expedient customs clearance by accurately preparing and filing necessary documentation.
  • Effectively communicating with carriers and customers to reduce processing time for shipments .
  • Ensured compliance with customs regulations by staying up-to-date on changing policies and procedures.
  • Coordinated brokerage for customs release, enhancing customer and brokerage team relations.

Team Lead

Urban Outfitters, Inc.
07.2013 - 12.2014
  • Coordinated product flow and inventory for the flagship location, supporting loss prevention and sales objectives.
  • Provided obliging service and knowledgeable support, enhancing the customer shopping experience
  • Served as an active member of the "Vibe 25" committee, focusing on designing and executing a variety of activities aimed at boosting employee morale and fostering a positive workplace culture.

Education

Bachelor of Arts - Fine Arts

York University
Toronto, ON
12.2014

Skills

  • Teamwork
  • Analytical and Critical Thinking
  • Employee Coaching
  • Report Preparation
  • Process enhancement
  • Microsoft Excel
  • Power BI Software
  • Organization
  • Creative solutions
  • Work control processes

Hobbies

Equestrian - Passionate equestrian with extensive experience in horseback riding and equine care. This hobby has honed my discipline, responsibility, and leadership skills, alongside fostering a deep appreciation for teamwork and the importance of non-verbal communication. Active participant in both the lifestyle and sport, demonstrating commitment, resilience, and the ability to perform under pressure.


Artist - Dedicated artist with a strong foundation in fine arts, as evidenced by my educational background from York University. Skilled in various mediums, my art reflects a keen eye for detail, composition, and color theory. Engaging in art has refined my creativity, problem-solving abilities, and perspective on visual storytelling.

Timeline

Operations Support Specialist

Canada Cartage System Limited
03.2021 - Current

Shipping and Receiving Clerk

Greenhawk Equestrian Sport
03.2019 - 03.2021

Team Lead

Urban Outfitters, Inc.
07.2013 - 12.2014

Customs Clerk & Customer Service Representative

Canada Cartage System Limited
04.2008 - 09.2017

Bachelor of Arts - Fine Arts

York University
Marlee Lawrence