Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Marlayna Vogel

Calgary

Summary

Highly experienced financial services representative with over five years of dedicated service, consistently delivering exceptional customer experiences and exceeding sales targets for new accounts and financial products. Proven ability to accurately handle high-volume cash transactions, resolve complex customer inquiries and build lasting client relationships. Adept at identifying customer needs and cross-selling appropriate banking solutions to drive branch growth and profitability.

Overview

12
12
years of professional experience

Work History

ADOA (Assistant Director of Admissions)

VCAD (Visual College of Art & Design)
09.2024 - 03.2025

• Admissions Process Optimization - Operating and using a CRM system to effectively organize lead and student data.
• Student Engagement & Retention - Enhancing a more personalized admissions strategy to ensure a high conversion rate from inquiries to enrollments and contributing to X% improvement in student retention and satisfaction.
• Marketing & Outreach Strategy - Collaborated with marketing teams to design compelling digital and in-person campaigns, boosting application conversions and strengthening VCAD's brand presence in key markets.

Graphic Designer

Digital Post
09.2023 - 09.2024
  • Develop custom designs for a variety of print materials such as business cards, brochures, posters and banners.
  • Translate conceptual ideas into visually striking logo designs. Paid meticulous attention to typography, colour theory and visual balance to ensure the logo is aesthetically pleasing and versatile across different platforms. Collaborate closely with clients, gathering feedback and making iterative revisions to fine-tune the logo until it perfectly aligns with their vision and goals.
  • Work closely with clients to understand their design needs and preferences, provide creative input and suggestions, and make revisions based on their feedback.

Tech Sales Associate

Staples, The Office Supply Superstore
06.2021 - 09.2023

• Developed strong relationships with team members, customers and industry professionals leading to new business opportunities and partnerships.
• Contributed to the overall success and growth of the tech company. Took on additional responsibilities and roles within the company to gain a deeper understanding of different areas of the tech industry.
• Kept up-to-date with industry trends and emerging technologies to ensure the company stayed ahead of the competition.

Sous Chef

Olds College
12.2019 - 04.2021
  • Created unique and innovative dishes by experimenting with different ingredients and flavour combinations.
  • Maintained high standards of food quality and consistency.
  • Monitored food levels and inventory to ensure profitability and minimize waste. Followed strict food safety and sanitation protocols to maintain a clean and safe kitchen environment.

Bell Mobility & Tech Sales

The Source (Bell) Electronics
03.2019 - 09.2019

• Achieved and exceeded sales targets and quotas on a consistent basis. Maintained high levels of customer satisfaction and loyalty through exceptional customer service and support.
• Continuously learned about the company's products/services and industry trends to stay knowledgeable and provide value to clients.
• Conducted product demonstrations and presentations to potential clients to showcase the features and benefits of the company's products/services.

MSR (Member Service Representative)

Mountain View Credit Union (Formerly)
04.2013 - 09.2018

• Delivered exceptional member service by processing daily transactions, resolving account inquiries and offering tailored financial solutions in a friendly, professional manner.
• Promoted credit union products and services such as loans, savings accounts and online banking to meet individual financial needs and support member growth.
• Maintained a high level of accuracy and compliance in cash handling, daily balancing and documentation, contributing to branch efficiency and audit readiness.

Education

Diploma - Graphic Design

VCAD
Calgary, AB
09-2022

Certificate - Photography

New York Institute of Photography
New York
09-2014

Skills

  • High-quality client service
  • Expertise in financial products
  • Transaction management proficiency
  • Referral generation
  • Proficient in digital banking
  • Regulatory compliance management
  • Effective communication skills
  • Customer relationship management
  • Effective team engagement

Timeline

ADOA (Assistant Director of Admissions)

VCAD (Visual College of Art & Design)
09.2024 - 03.2025

Graphic Designer

Digital Post
09.2023 - 09.2024

Tech Sales Associate

Staples, The Office Supply Superstore
06.2021 - 09.2023

Sous Chef

Olds College
12.2019 - 04.2021

Bell Mobility & Tech Sales

The Source (Bell) Electronics
03.2019 - 09.2019

MSR (Member Service Representative)

Mountain View Credit Union (Formerly)
04.2013 - 09.2018

Diploma - Graphic Design

VCAD

Certificate - Photography

New York Institute of Photography
Marlayna Vogel