Marlanea Black
Modesto
Summary
Qualified professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative / Operations
SRS Heratige Pool and Electrical Products
07.2024 - Current
- Created a 12 days of Christmas promotion to increase customer engagement during the slow season.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
Warehouse associate
Amazon
10.2016 - 10.2024
- Picking, packing, receiving, and shipping orders
- Quality checks
- Supervising other employees
- Ensuring accuracy and integrity of all product shipped
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Completed regular cycle counts to maintain accurate inventory records.
- Helped train new employees in safe practices and warehouse procedures.
Inventory Coordinator/ Warehouse Clerk
Medline
05.2021 - 11.2022
- This position is responsible for ensuring that all inventory adjustments, error queues, and other financial issues are researched and reconciled to maintain the highest level of inventory accuracy within a Medline distribution center
- Effectively plan and schedule and conduct cycle counts/ workload, etc
- Train and mentor facility team members on proper inventory processes and procedures
- Courses correct where applicable
- Reviews Material Movement Exception Report and
- Goods Over Receipt Report daily and reconciles discrepancies as needed
- Performs adjustments in Catalyst and/or SAP to correct financial errors
- Manages all errors queues including ZPOGI, Z272, Workflow and ZINV
- Research problem tickets and resolve as necessary
- Monitor completeness and accuracy of inventory transactions
- Handle and investigate service failures and customer complaints, also known as OSI's
- Create RGAs and perform adjustments in Catalyst and/or SAP to correct inventory on OSIs
- Effectively communicate with warehouse team members operations management, A/P, product divisions, inventory management, item master data, customer service, and internal audit to resolve discrepancies
- Operate MHE (Material Handling Equipment) as necessary
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed data entry and completed proper paperwork.
Agent
DHL
12.2018 - 11.2019
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, explain the best solution to solve problems, expedite correction or adjustment, follow up to ensure resolution
- Process orders and prepare correspondence to fulfill customer needs
- Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution
- Maintain customer records and update account information
- Maintain financial accounts by processing customer adjustments
- Prepare product or service reports by collecting and analyzing customer information
- Assist with order and product management
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Sales associate/ Supervisor/ Assistant manager
Leslie's Poolmart
04.2016 - 07.2018
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
- Implemented targeted marketing campaigns that attracted new customers and increased brand awareness in the local community.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained newly hired sales team in upselling techniques.
- Promoted business' development by building and maintaining relationships with new clients.
Education
Associate of Science - Marketing
Modesto Junior College
Modesto, CA05-2025
Skills
- Typing Speed: 36 WPM
- Data Entry
- Meeting Organization
- Outbound Sales Calls
- Proficient in Microsoft Word
- PowerPoint Proficiency
- Excel Proficiency
- Multi-Line Phone Management
- Skilled in Office Technology
- Client Support
- Detail-Oriented Approach
- High-Quality Customer Assistance
- Enthusiastic Presence
- Comprehensive Product Understanding
- Upselling Techniques
- Effective Email and Phone Communication
- Goal-Oriented
- Detail-Oriented Data Input
Timeline
Inside Sales Representative / Operations
SRS Heratige Pool and Electrical Products
07.2024 - Current
Inventory Coordinator/ Warehouse Clerk
Medline
05.2021 - 11.2022
Agent
DHL
12.2018 - 11.2019
Warehouse associate
Amazon
10.2016 - 10.2024
Sales associate/ Supervisor/ Assistant manager
Leslie's Poolmart
04.2016 - 07.2018
Associate of Science - Marketing
Modesto Junior College
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