Marlan Rathnayake
Ajax
Summary
Motivated to be a Business Development Representative with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Along with effective communication and negotiation skills. I believe, due to my experience and continuing pursuit of knowledge I can be a positive addition to the sales department.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Sales Representative
Cintas First Aid and Safety
12.2023 - Current
- I manage over 150 customers in Downtown Toronto's territory as a Service Sales Representative.
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Expand customer base through networking and relationship building.
- Increase sales revenue by identifying and targeting customer concerns
- Increase repeat business by creating trust-based relationships with decision-makers through regular communication.
- Exceed sales targets through effective planning and goal setting.
Account Manager
Smart Circle International
04.2022 - 10.2023
- As an Account Manager, I played a critical role in all daily office operations and worked with our client, Rogers Communications.
- Managed a team of four to five brand representatives and team leads.
- Training individuals in sales and growth.
- Performing direct sales and marketing.
- Utilizing Salesforce for lead generation.
- Focusing on approaching customers and building relationships.
- Completing a thorough wants and needs analysis for the customers.
- Presenting the customer with products and services.
- Converting cold leads into sales and providing a premium customer experience.
- Conducting first-round interviews and qualifying new candidates.
- Leading morning campaigns and workshops for all the representatives.
Sales Associate
FootLocker
08.2018 - 02.2021
- As a Sales Associate, I worked in every department.
- Spending time building trusting relationships with customers and making sales as a floor lead, along with working with fellow sales team members to achieve group targets.
- In the back, I would organize large amounts of shipments and have them appropriately ordered following the item code.
- Sending and receiving 20-30 orders through the store website to online customers or transferring products to other locations.
- Time behind the cash register helping out customers with their purchases and processing returns, and exchanges.
Education
Bachelor of Science - Chemical Engineering
University of Ottawa
Ottawa, ON04.2022
High School Diploma - Ontario Scholar
High School
Pickering, ON06.2020
Skills
- Sales and Marketing
- Business Development
- Customer relationship buildingAccount Management
- Outside Sales and Marketing
- Team Leadership
- Teaching and Training
- Great Time Management
- Team Player Mentality
- Adept at Problem Solving
- Customer Acquisition and Support
- Customer Service
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Proficient in Salesforce
- Analysis Skills
- Interviewing
Accomplishments
- High School Honour Roll Certificate - This achievement highlights that proficiency was the focus of the academic year
- Ontario Scholar Certificate - This achievement shows that all courses and responsibilities were completed to a high standard
Certification
- First Aid & Safety SSR College, Cintas First Aid & Safety - September 26th, 2024
Timeline
Service Sales Representative
Cintas First Aid and Safety
12.2023 - Current
Account Manager
Smart Circle International
04.2022 - 10.2023
Sales Associate
FootLocker
08.2018 - 02.2021
Bachelor of Science - Chemical Engineering
University of Ottawa
High School Diploma - Ontario Scholar
High School
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