Marla Voelkl
Ontario
Summary
Customer Service Representative with a strong track record in enhancing customer satisfaction and effectively resolving complaints. Demonstrated expertise in order processing and relationship management, leading to increased repeat business. Utilized critical thinking and in-depth product knowledge to boost sales growth and customer loyalty. Proficient in CRM software, consistently achieving exceptional results in customer engagement.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Inside Sales
Anaco-Husky/Tyler Couplings
Corona
06.2016 - Current
- Processed orders and managed returns efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Supported sales team members to drive growth and development.
Customer Service Representative/Inside Sales
Mission Rubber Company
Corona
04.2004 - 11.2014
- Processed orders, quotes, returns, as well as invoicing using company-specific software to ensure accuracy and efficiency.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Contributed to sales growth by upselling products based on individual customer requirements.
- collaborated with team members to enhance service delivery and improve customer satisfaction
Education
Some College (No Degree) - Certificate of Completion in Office Suite
Chaffey College
Chino, Ca08-2015
High School Diploma -
Azusa High School
Azusa, CaliforniaSkills
- Order processing
- Sales support
- Complaint resolution
- Communication skills
- Upselling techniques
- Technical support
- Inbound and outbound calling
- Positive and professional
- Multitasking and organization
- Customer relationship management
- Product knowledge
- Attention to detail
Timeline
Customer Service Representative/Inside Sales
Anaco-Husky/Tyler Couplings
06.2016 - Current
Customer Service Representative/Inside Sales
Mission Rubber Company
04.2004 - 11.2014
Some College (No Degree) - Certificate of Completion in Office Suite
Chaffey College
High School Diploma -
Azusa High School