Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maral Talebi

Calgary,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Hudson Bay
03.2017 - Current
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Associate of Science - Architectural Technologies

SAIT
Calgary, AB
05.2019

Skills

  • Complaint resolution
  • Report Generation
  • Customer Relations
  • Microsoft Outlook
  • Money handling abilities

Languages

English
Full Professional

Timeline

Customer Service Representative

Hudson Bay
03.2017 - Current

Associate of Science - Architectural Technologies

SAIT
Maral Talebi