Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hudson Bay
03.2017 - Current
Streamlined call center processes for improved efficiency and reduced wait times.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.