Maral Talebi
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hudson Bay
03.2017 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Science - Architectural Technologies
SAIT
Calgary, AB05.2019
Skills
- Complaint resolution
- Report Generation
- Customer Relations
- Microsoft Outlook
- Money handling abilities
Languages
English
Full Professional
Timeline
Customer Service Representative
Hudson Bay
03.2017 - Current
Associate of Science - Architectural Technologies
SAIT