Marla MErcado
Anaheim
Summary
Dependable waitress/server successful proving fast, high-quality customer service to guest in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customer, waitstaff and management. History of delivering speedy service while working on feet for long periods of time.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Fisler School
08.2024 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Maintained safety and security by overseeing students in recess environments.
Server/Dietary Aide
Park Vista Senior Living
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Waitress
Mariscos El Cangrejo Nice
05.2021 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Cocktail Server
Yoyo MO’s Pizza & Sports
11.2020 - 02.2021
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Cashier
Wendy’s
11.2016 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Foothill High School
Tustin, CA06-2018
Skills
- Food and Beverage Upselling
- Team Player
- Cleanliness Standards
- Service Prioritization
- Price Memorization
- High-Volume Dining
- Supply Restocking
- Order Accuracy
- Customer Service
Certification
California Food Handler Card.
Basic Life Support (CPR and AED) Program.
Languages
Spanish
Native or Bilingual
Timeline
Instructional Assistant
Fisler School
08.2024 - Current
Server/Dietary Aide
Park Vista Senior Living
09.2023 - Current
Waitress
Mariscos El Cangrejo Nice
05.2021 - 06.2023
Cocktail Server
Yoyo MO’s Pizza & Sports
11.2020 - 02.2021
Cashier
Wendy’s
11.2016 - 04.2020
High School Diploma -
Foothill High School
Similar Profiles
Ricardo CookeRicardo Cooke
Principal at Eastlake Middle School, Eastlake High School, Thurgood Marshall Elementary SchoolPrincipal at Eastlake Middle School, Eastlake High School, Thurgood Marshall Elementary School
Shannon BowlesShannon Bowles
CRT Teacher, Physical Education and Classroom at Tucker Road Primary School, Ormond Primary School, Valkstone Primary SchoolCRT Teacher, Physical Education and Classroom at Tucker Road Primary School, Ormond Primary School, Valkstone Primary School
NEHA GUPTANEHA GUPTA
Teacher at Bal Bharati Public School, Delhi World School, Salvation Tree SchoolTeacher at Bal Bharati Public School, Delhi World School, Salvation Tree School
Christian James AguirreChristian James Aguirre
Assistant Manager at Family DollarAssistant Manager at Family Dollar
Viridiana OchoaViridiana Ochoa
Dentist at Dental OfficeDentist at Dental Office