SUSAN MORRISON
Roblin,MB
Summary
Proven multitasker and communicator, excelled in roles at PARKWAY CO-OP, enhancing customer satisfaction and reducing data entry errors. Skilled in cash handling and problem-solving, consistently improved service quality and efficiency. Demonstrates exceptional people skills and administrative support, achieving notable customer loyalty and operational improvements.
Overview
17
17
years of professional experience
Work History
PETRO CLERK
PARKWAY CO-OP
04.2023 - 10.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
SALES ASSOCIATE
PARKLAND GRANITE & TILE
06.2018 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
OPTEMETRIC ASSISTANT
DR. D. MEYER (OPTOMETRIST)
03.2008 - 11.2009
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Helped patients with optical selections and dispensing to facilitate customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
GED -
GOOSELAKE HIGHSCHOOL
Roblin, MBADDITIONAL EDUCATION/SPECIALIZED TRAINING
VARIOUS LOCATIONSSkills
- Telephone etiquette
- Problem-solving skills
- Customer satisfaction
- Listening skills
- Cash handling
- Multi-tasking strength
- Cash management
- Excellent people skills
- Administrative support
- Reliable and punctual
- Exceptional customer service
- Administrative tasks
- File maintenance
- Outgoing personality
Languages
English
Full Professional
Timeline
PETRO CLERK
PARKWAY CO-OP
04.2023 - 10.2024
SALES ASSOCIATE
PARKLAND GRANITE & TILE
06.2018 - 12.2022
OPTEMETRIC ASSISTANT
DR. D. MEYER (OPTOMETRIST)
03.2008 - 11.2009
GED -
GOOSELAKE HIGHSCHOOL
ADDITIONAL EDUCATION/SPECIALIZED TRAINING
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