Marla Asmussen
Berkeley
Summary
Detail-oriented professional with extensive experience in high-stress environments. Skilled in multitasking while delivering exceptional customer service and fostering strong client relationships. Experienced in hiring and managing staff, building clientele, and ensuring long-term patron retention through personalized engagement.
Overview
17
17
years of professional experience
Work History
Manager
Wood Tavern LLC.
Oakland
01.2010 - Current
- Managed daily operations and staff scheduling to ensure efficient service in fast-paced tavern environment.
- Implemented customer service standards and addressed customer issues to maintain high-quality service.
- Coached, mentored, and trained team members, enhancing their job performance and fostering a supportive work environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crises.
Education
Bachelor of Arts - Political Science
University of California, Berkeley
Berkeley, CA12-2025
Associate of Arts - Paralegal Studies
Merritt College
Oakland, CA05-2022
Skills
- Team leadership
- Task delegation
- Staff training and development
- Decision-making
- Policy implementation
- Schedule preparation
- Vendor management
- Sales techniques
- Time management
- Task prioritization
- Team collaboration
- Public speaking
- Clear communication
- Written communication
- Conflict resolution
- Customer service
- Relationship building
Timeline
Manager
Wood Tavern LLC.
01.2010 - Current
Bachelor of Arts - Political Science
University of California, Berkeley
Associate of Arts - Paralegal Studies
Merritt College