Markus Toscano
Anaheim,CA
Summary
Motivated professional with a strong background in customer service and guest relations. Handles high-pressure situations effectively and contributes to team success through excellent communication and collaboration skills. Committed to enhancing the dining experience and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Host
Lazy Dog Restaurant & Bar
Orange, CA
07.2024 - Current
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed waitlists efficiently, optimizing table turnover and guest flow.
- Assisted in training new hosts on service standards and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Busser
Lazy Dog Restaurant & Bar
Orange, CA
10.2024 - 05.2025
- Maintained cleanliness of dining area and restrooms, adhering to health and safety regulations.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Associate of Science -
Santa Ana College
Santa Ana, CA05.2027
Skills
- Customer service
- Team collaboration
- Exceptional communication
- Guest relations
- First aid training
- Verbal and written communication
Timeline
Busser
Lazy Dog Restaurant & Bar
10.2024 - 05.2025
Host
Lazy Dog Restaurant & Bar
07.2024 - Current
Associate of Science -
Santa Ana College