Markus O'Neil
West Kelowna
Summary
Diligent and capable professional with 5+ years of experience ensuring client satisfaction. Exceptional organization and communication skills. Well-versed in time-management, various software and processes. Specialties include: communicating with team members and clients, working well under pressure and documenting processes.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
Rexall Pharmacy
01.2025 - Current
- Processed patient prescriptions and filled medications in vials and blister packs.
- Counted and labeled prescriptions with correct item and quantity.
- Kept pharmacy counter and related areas clean, neat and organized.
- Updated computer system with current customer, payment and inventory information.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Supported operations with filing, copying, and faxing.
Environmental Service Worker
Interior Health
11.2024 - Current
- Independently followed a job routine to ensure a safe and clean working environment.
- Sanitized and restocked patient rooms, hallways, lounges, and offices used by long-term care patients, healthcare staff, and visitors.
- Communicated with staff members, patients, visitors, and maintenance to contribute to the health and safety of the community.
Technical Support Specialist
eDynamic Learning
01.2021 - 01.2024
- Provided technical support to internal and external clients by troubleshooting issues on Mac and Windows computers, managing Help Desk tickets, and creating technical documentation
- Installed security and productivity software,
- Ensured timely resolution and customer satisfaction,
- Provided administrative services such as password resets and account onboarding/offboarding
Barista
Starbucks Coffee Company
01.2019 - 01.2021
- Provided exceptional customer service in a fast-paced environment.
- Managed multiple tasks such as taking orders, preparing beverages, and handling cash transactions.
- Developed strong communication, problem-solving, and time management skills, ensuring customer satisfaction and maintaining a clean, safe workspace.
Education
High School diploma -
Kelowna Secondary School
06-2020
Skills
- Strong Interpersonal Skills
- Fast learner
- Customer service
- Payment Processing
- Task Prioritization
- Insurance collaboration
- Thorough Detail Orientation
- Efficient
Timeline
Pharmacy Assistant
Rexall Pharmacy
01.2025 - Current
Environmental Service Worker
Interior Health
11.2024 - Current
Technical Support Specialist
eDynamic Learning
01.2021 - 01.2024
Barista
Starbucks Coffee Company
01.2019 - 01.2021
High School diploma -
Kelowna Secondary School
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