Markus MacLean
Edmonton,AB
Summary
Results-driven diagnostic professional with proven track record in identifying and resolving complex issues in mechanical and electronic systems. Known for meticulous attention to detail and ability to collaborate effectively with team members, ensuring efficient and accurate outcomes. Consistently adaptable to changing project requirements, showcasing reliability and commitment to team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technological Diagnostic Specialist
MacLean IT Consulting & Contracting
07.2014 - Current
- Leveraged expertise in programming languages to create custom tools that streamlined internal workflows and boosted productivity levels.
- Provided exceptional technical support, resolving complex issues promptly and effectively for end-users.
- Resolved computer and system networking problems to maintain user productivity.
Sales Representative
KNOK | Sales
06.2024 - 08.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Lawn Care Technician
TruGreen Lawn Care
05.2023 - 06.2024
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Summer Job, Lay-off through winter. Personally requested by employer to return
- Trained and tested new employees in both lawn care procedure and safe operation of equipment. (e.g. Dangerous Chemical use, and proper vehicle operation)
Inventory Clerk
Ritchie Bros. Auctioneers
02.2022 - 09.2022
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Operated various machinery and vehicles to help ensure a smooth work environment for all other teams.
- Utilized proprietary inventory management software regularly.
- Worked with IT members to help design and streamline the inventory management software, both from in the field and on the technical side.
- Trained new team members in both inventory management, and risk assessment.
- Conducted interpersonal communications with customers and clients regularly to help the company maintain a professional image.
Education
Engineering Technology Diploma - Electrical Engineering Technologist
Northern Alberta Institute of Technology
Edmonton, AB04-2026
Academic Upgrading - High School Upgrading
Northern Alberta Institute of Technology
Edmonton, AB04-2024
Non-Credited | Open Studies - Practical & Theoretical Physics
University Of Alberta
Edmonton, AB12-2022
High School Diploma -
Lillian Osborne High School
Edmonton, AB06-2020
Skills
- Analytical & Diagnostic Mindset
- Theoretical Knowledge
- Practical Experience
- Team player
- Various Residential Trade Experience (eg Automotive, Plumbing, Electrical, Carpentry, Drywalling, Masonry, HVAC)
- Low Latent Inhibition
- Efficient and Effective working habits
- Punctual
- Detail oriented
- Excellent compartmentalization
- Organizational mindset
- Professional interpersonal communication
Languages
English
Native or Bilingual
Norwegian
Limited Working
Scottish Gaelic
Elementary
Certification
Registered Certificates -
- Pc Support Technician Certification | Cisco | 2021
- ProServe Certification | AGLC | 2023
- SellSafe Certification | AGLC | 2023
Un-Registered verified competencies -
- Class 3 vehicle competency | Ritchie Bros | 2022
- Class 1 vehicle competency (Supervised) | Ritchie Bros | 2022
- Chemical Application competency | TruGreen | 2023
- Vehicular Chemical competency | TrueGreen | 2023
- Pallet jack competency | TCL Supply Chain | 2024
Timeline
Sales Representative
KNOK | Sales
06.2024 - 08.2024
Lawn Care Technician
TruGreen Lawn Care
05.2023 - 06.2024
Inventory Clerk
Ritchie Bros. Auctioneers
02.2022 - 09.2022
Technological Diagnostic Specialist
MacLean IT Consulting & Contracting
07.2014 - Current
Engineering Technology Diploma - Electrical Engineering Technologist
Northern Alberta Institute of Technology
Academic Upgrading - High School Upgrading
Northern Alberta Institute of Technology
Non-Credited | Open Studies - Practical & Theoretical Physics
University Of Alberta
High School Diploma -
Lillian Osborne High School
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