Markrista Brooks
Rancho Cucamonga
Summary
Highly motivated team player with passion for customer service and helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as safety regulations, academics, behavior management and technology.
Overview
14
14
years of professional experience
Work History
Paraprofessional
Scoot Education
04.2024 - Current
- Serve as a guide in instructing students on proper classroom behavior.
- Help teachers keep records for grading and attendance.
- Get materials and equipment ready to help teachers prepare for class.
- Reinforce lessons by reviewing material one-on-one and in small groups with students.
- Supervise students during lunch or recess, as well as in between classes or on field trips.
- Assist students who need additional help learning a specific concept.
Case Investigator Trainer
Emeryville Occupational Medical Center (Contract)
01.2023 - 04.2024
- Create and update training documents for California Department of Correction and Rehabilitation COVID-19 program.
- Conduct phone interviews with COVID-19 positive CDCR employees and close contacts over the phone call, in a professional and compassionate manner.
- Determine the exposure risk level of close contacts according to the California Department of Corrections and Rehabilitation most recent protocol.
- Always use security procedures and HIPAA for the privacy and protection of CDCR staff and software systems.
- Gather information for county public health reporting.
- Monitor, review and analyze case data and send daily reports.
- Assign specific cases to contact tracers and case investigators when needed
- Assist contract manager with relaying updates to the team and run reports for weekly meetings
- Consult with local employee health program nurses, HR and other EOMC staff to ensure the correct notifications are received and filed on time, medical evaluations and symptom referrals.
COVID-19 Case Investigator / Contact Tracer Trainer
CDC Foundation (Contracts)
08.2020 - 12.2022
- Communicate with COVID-29 positive individuals with the up most care and compassion.
- Verify their identity and lab test information.
- Gather information such as: symptoms, comorbidities, treatment and close contacts in alliance with HIPAA laws.
- Discuss the CDC guidelines for isolation and family quarantine.
- Send educational materials and resource materials.
- Inform close contacts of exposure and share CDC quarantine guidelines, while protecting the PUI's identity.
- Join county, state and CDCF Zoom and Microsoft Teams meetings.
- Train and shadow new contact tracers.
Retail Customer Service Associate
FedEx Office Ship & Print
08.2017 - 02.2020
- Identify each customer's individualized need.
- Recommend appropriate FedEx Office products and services.
- Provide outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer.
- Complete complex orders and provide accurate pricing.
- Pack, label, and ship packages.
- Sets up and operate printing, binding, and other related equipment.
- Maintains safety, cleanness and order of the store.
Team Lead - Customer Service Representation
John's Incredible Pizza Company
10.2010 - 08.2017
- Check in party guest with a warm welcoming smile.
- Assist with preparing party room decorations.
- Welcome guest, serve pizza and drinks, and lead party room events.
- Host tours and community events.
- Book parties, tours and community events.
- Note party details and relay specific request to management.
- Handle credit card, debt and cash transactions.
- Call for service maintenance when necessary.
- Always make sure guests are happy after leaving the customer service desk.
Education
Associate of Science in Public Health Transfer -
East Los Angeles College
Los Angeles, CA04.2022
Associates of Science in Health Science -
Riverside City College
Riverside, CA06.2018
Skills
- Customer Service (10 years)
- Supervising Experience (6 years)
- Communication Skills (10 years)
- Data Entry (4 years)
- Conflict Management (7 years)
- Hospitality (7 years)
- Special Education
- HIPAA (4 years)
Willingtorelocate
New York, NY
Timeline
Paraprofessional
Scoot Education
04.2024 - Current
Case Investigator Trainer
Emeryville Occupational Medical Center (Contract)
01.2023 - 04.2024
COVID-19 Case Investigator / Contact Tracer Trainer
CDC Foundation (Contracts)
08.2020 - 12.2022
Retail Customer Service Associate
FedEx Office Ship & Print
08.2017 - 02.2020
Team Lead - Customer Service Representation
John's Incredible Pizza Company
10.2010 - 08.2017
Associate of Science in Public Health Transfer -
East Los Angeles College
Associates of Science in Health Science -
Riverside City College
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