Markquetta Jordan
Sacramento
Summary
Motivated entry-level Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/ Behavioral Technician
Center For Autism And Related Disorders, Inc
08.2021 - 10.2023
- Improved client outcomes by implementing individualized behavior plans and interventions.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Collaborated with a multidisciplinary team to develop comprehensive treatment goals, leading to better client progress.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
Unit Coordinator/Facility Manager
James Penny Group Home
01.2019 - 05.2021
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Boosted communication between healthcare providers with accurate scheduling of patient appointments and procedures.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Customer Service Representative
Conduent
09.2017 - 09.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Office Manager/Supervised Visitation Monitor
Heavens House
04.2016 - 09.2018
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Ensured child safety by closely monitoring interactions between parents and children during supervised visits.
- Maintained detailed documentation for each visit, noting any concerns or incidents that occurred.
- Collaborated with social workers to provide regular updates on the progress of supervised visitations.
- Assisted in creating a positive environment for children and parents, promoting healthy family interactions.
- Developed strong rapport with families, fostering trust and open communication during visitations.
- Upheld strict confidentiality guidelines when discussing case details with involved parties, protecting sensitive information at all times.
Program Coordinator
Life Steps Foundation
05.2016 - 10.2016
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Monitored participant progress through regular assessments and evaluations, adjusting program content accordingly for continuous improvement.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Coordinated special events and initiatives to promote a positive image of the youth program within the community.
- Established a safe space where participants felt comfortable discussing concerns or sharing experiences without judgment or fear of ridicule.
- Organized field trips that exposed participants to new experiences outside their immediate environment while fostering personal growth.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Education
Bachelor of Science - Sociology
California State University - Bakersfield
Bakersfield, CA12.2023
Skills
- Office Administration
- Program Development
- Scheduling
- Data Entry
- Excel Spreadsheets
- Microsoft Outlook
- Problem Solving
- Community Outreach
- Multicultural Awareness
- Youth Engagement
- Organizational Skills
- Time Management
Timeline
Administrative Assistant/ Behavioral Technician
Center For Autism And Related Disorders, Inc
08.2021 - 10.2023
Unit Coordinator/Facility Manager
James Penny Group Home
01.2019 - 05.2021
Customer Service Representative
Conduent
09.2017 - 09.2018
Program Coordinator
Life Steps Foundation
05.2016 - 10.2016
Office Manager/Supervised Visitation Monitor
Heavens House
04.2016 - 09.2018
Bachelor of Science - Sociology
California State University - Bakersfield
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