Marko Ampadu
Barrie
Summary
Dedicated, organized, and adaptable individual with strong interpersonal skills. Skilled in using communication technology, managing social media, and working collaboratively to meet organizational goals. Brings a curious and innovative mindset to overcoming challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Collamp Homes
02.2024 - 08.2024
- Accurately entered and updated data in systems and databases, ensuring all information was complete and correct
- Reviewed data for errors or missing information and made corrections to ensure accuracy
- Regularly audited and cleaned databases by removing duplicates or outdated records to keep data accurate
- Protected sensitive information by following company policies and procedures.
Customer Service
Collamp Homes
02.2024 - 08.2024
- Answered incoming calls, provided information, directed calls to the appropriate department, and handled over-the-phone inquiries or complaints
- Responded to customer emails, provided assistance and information in a timely and professional manner
- Collected customer feedback and relayed it to management for consideration in improving service quality
- Answered questions about products, services, or any other inquiries the customer may have had.
Commercial Assistant
Ghana Water Company Limited (GWCL)
11.2020 - 08.2021
- Provided technical support to customers, guiding them through the usage of the GWCL app and facilitating electronic bill payments to address customer challenges
- Managed and processed over 10,000 meter readings every month, contributing to the accurate generation of utility bills for district customers
- Played a key role in organizing district events, fostering discussions on progress and addressing challenges faced by the district
- Assisted in the creation of comprehensive monthly reports on utility billing and district revenue, ensuring timely submission to the regional office
- Created and executed community outreach programs aimed at educating the public about water conservation, quality, and sustainable usage practices
- Gathered and analyzed community feedback to shape the company's initiatives, enhancing its image as a responsible and community-centric water provider
- Collaborated with engineering teams to evaluate the feasibility, costs, and potential funding sources for infrastructure projects.
Digital Marketer
Transsnet Financial (Vskit Mobile App)
01.2019 - 10.2019
- Enhanced app user experience by administering customer questionnaires, facilitating modifications to the User Interface in collaboration with the technical team, resulting in increased user acquisition
- Orchestrated the planning and execution of general meetings, conferences, and fairs, leveraging both online and offline channels to elevate the app's visibility in the country
- Formulated and executed effective marketing campaigns and strategies to bolster the online platform's presence in the local market
- Spearheaded talent recruitment efforts and adeptly managed talent-related issues, ensuring the seamless operation of all affairs
- Cultivated and managed online communities related to the app, fostering user engagement and brand loyalty
- Explored and pursued integration opportunities for the app within enterprise solutions by engaging with businesses and organizations
- Identified and forged strategic partnerships with prominent social media platforms and relevant influencers to amplify the app's reach and user base
- Collaborated closely with cross-functional teams, including Boomplay, to implement partnership initiatives and achieve tangible results.
Education
Certificate in Communicative Disorders Assistant -
Georgian College
09.2024
BA Psychology and Archaeology -
University of Ghana
01.2020
General Arts -
Mpraeso Senior High School
01.2016
Skills
- Proficiency in Microsoft Office & Google Suits
- Videography and Photography
- Social Media
- Great leadership skills
- Strong organizational skills
- Attention to details
- English (fluent)
- Twi (fluent)
- Ga (intermediate)
Certification
Data Entry, Amazon Jobs, Grupo Impulse, 2024
Community Service
Core Member, MadHouse Ghana, 02/01/21, Organized a COVID-19 fundraiser and embarked on a donation drive for the children of Dodowa Orphanage
Hobbies and Interests
- Editing
- Exploring
- Photography
- Problem-solving
Projects
Culture, University of Ghana, Accra, Ghana, 01/01/20, Embarked on an archaeological field trip to Dodowa, planned, excavated and made reports of the archaeological findings in order to establish the lifeways of the people.
Languages
English
Native or Bilingual
Timeline
Data Entry Clerk
Collamp Homes
02.2024 - 08.2024
Customer Service
Collamp Homes
02.2024 - 08.2024
Commercial Assistant
Ghana Water Company Limited (GWCL)
11.2020 - 08.2021
Digital Marketer
Transsnet Financial (Vskit Mobile App)
01.2019 - 10.2019
Certificate in Communicative Disorders Assistant -
Georgian College
BA Psychology and Archaeology -
University of Ghana
General Arts -
Mpraeso Senior High School
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