Mark Kelly Dimayacyac
SAANICHTON
Summary
Dynamic IT Generalist with a proven track record at Concentrix Philippines, skilled in network troubleshooting and hardware upgrades. Adept at enhancing system performance and ensuring security measures, while delivering exceptional client support. Recognized for problem-solving abilities and expertise in Active Directory and Microsoft 365, driving efficiency and productivity in diverse environments.
Overview
15
15
years of professional experience
Work History
Warehouse Helper
End of the Roll
10.2023 - Current
IT Generalist
Concentrix Philippines
05.2022 - 11.2023
- Coordinates as smart hands with different portfolio and engineering workgroups
- Perform hardware and software upgrades to peripheral equipment
- Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system (includes Asset Inventory).
- Perform site maintenance and safety checks of assigned equipment and assets.
- Perform checks and ensure that Returned assets both defective and working are disinfected, labeled and stored properly.
Senior Information Technology Specialist
AMTI (Accent Micro Technologies Inc.)
04.2020 - 05.2022
- Preferably with support experience in supporting VWD, VDI, AD and M365.
- Familiar with Microsoft Azure and Active Directory implementation and support
- Responding to client support requests.
- Contacting clients to find out the nature of the problem
- Traveling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Diagnose and troubleshoot technical issues, including account setup and
network configuration - Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Prepare accurate and timely reports
IT Technician and Network Support
Integranet Network Services
08.2018 - 01.2020
- Maintaining and administering computer networks and related computing
- environments including systems software, applications software, hardware and configurations.
- Performing disaster recovery operations and data backups when required.
- Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
- · Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
- Replacing faulty network hardware components when required.
- Maintaining, configuring, and monitoring virus protection software and email applications.
- Monitoring network performance to determine if adjustments need to be made.
- Conferring with network users about solving existing system problems.
- Operating master consoles to monitor the performance of networks and computer systems.
- Coordinating computer network access and use.
- Designing, configuring and testing networking software, computer hardware,and operating system software.
IT Technician
P&O Cruises
11.2017 - 06.2018
- User administration (setup and maintaining account)
- Maintaining system
- Maintaining IT Infrastructure
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance and Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Maintaining Micros Server and POS in the Hotel and Restaurant.
Equipment Technician
Flextronics Technology
08.2011 - 08.2014
- Programming of Automated Optical Equipment must have high attention to detail
- Maintain zero quality Defects work efficiency in a fast paced environment.
- Work w/ Engineering Group for New model, 1st Run & Evaluation activities.
Conduct machine monitoring for modification/improvement project. - Set Up Trial and Buy Off all fixtures, tools and Equipment for new product.
- SMT machine line monitoring and corrective maintenance.
- Machine jig/tools and spare parts repair and control.
- Data gathering (repair details, F4G and Fuji cam m/c analysis data profile.
- In-charge in the change model/process of line.
- Managing and Monitoring all installed system and infrastructure.
- Installing, configuring, testing and maintaining operating systems, application software and system management tools.
- Ensuring the highest levels of systems and infrastructure availability.
Equipment Technician
Optis Philippines Inc.
09.2010 - 06.2011
- Repair major equipment breakdown/malfunction.
- Implements routine equipment preventive maintenance program in accordance with the define procedures.
- Maintain records of equipment spares level inventories to ensure sufficient stock of critical and consumable equipment spares parts
- Recommend to the Equipment Engineer the spares required for purchase base on PM records.
- Recommend modification of production equipment to improve product quality and productivity perform the necessary equipment improvements.
- Prepares and submit reports on job accomplishment and job turnover.
- Provide training for other technicians and operators on proper operation, maintenance, PM and Calibration of the line equipment.
- Performs other duties that maybe assigned by the immediate superior
Education
Bachelor of Science - Computer Engineering
Lyceum of The Philippines University
Capitol Site Batangas Philippines03-2010
Skills
- Network Troubleshooting
- Hardware Troubleshooting
- Active Directory
- Microsoft 365
Timeline
Warehouse Helper
End of the Roll
10.2023 - Current
IT Generalist
Concentrix Philippines
05.2022 - 11.2023
Senior Information Technology Specialist
AMTI (Accent Micro Technologies Inc.)
04.2020 - 05.2022
IT Technician and Network Support
Integranet Network Services
08.2018 - 01.2020
IT Technician
P&O Cruises
11.2017 - 06.2018
Equipment Technician
Flextronics Technology
08.2011 - 08.2014
Equipment Technician
Optis Philippines Inc.
09.2010 - 06.2011
Bachelor of Science - Computer Engineering
Lyceum of The Philippines University
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