Mark Karlo Aquino
Edmonton,AB
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Solutions Representative
Microimaging Sales And Services Inc.
12.2013 - 02.2023
- Performed technical support to customers using chat, email, phone, and onsite.
- Demonstrates product training to customers via Zoom, Teams, and Face to Face.
- Provides documentation for use by the customer base.
- Provided product knowledge to internal users.
- Implementing network security measures to protect data, software, and hardware.
IT Executive
Aditya Birla Minacs Philippines Inc.
05.2012 - 05.2013
- Handling day-to-day work and maintaining the desktop/servers & IT infrastructure uptime.
- Updates and checks for Windows patches and Anti-virus.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Determined best methods for IT to support key business objectives.
MIS IT SUPPORT
Mirof Resources, Inc.
03.2011 - 04.2012
- Assemble and set up workstations/laptops. Monitors system servers.
- Performed installations and repairs of hardware, software, and peripheral equipment.
- Data analysis and troubleshoots of LAN/WAN networks.
Education
Certificate - CCNA CERTIFICATE COMPLETION
IRONLINK COMPUTER LEARNING CENTER CCNA BOOTCAMP
Sta. Mesa, Philippines02.2023
Bachelor of Science -
AMA COMPUTER COLLEGE
Pasig, Philippines03.2001
Skills
- Knowledge of CISCO routers/switches, Active Directory, Sharepoint, and SMTP
- Business solution implementation and technical support coordination
- Troubleshoots Hardware, Software, and Network Issues
- Documentation, Remote, and Phone support
- Excellent interpersonal relations and can communicate well with others
- Ability to work under pressure and maintain a positive attitude
Work History - Canada Experience
Building Maintenance I Mar 2023 to April 2023
Bee Clean - Edmonton AB
- Perform general maintenance tasks (sweeping, vacuuming, mopping).
- Provide a consistent and exceptional customer experience.
- Other duties as assigned.
Team Member l April 2023 to Present
Connect Logistics - St.Albert
- Picking or Putting of Case Pick using MHE machine and Vocollect
- Unload incoming products from trucks, sorting them.
- Put away cases using an RF Scanner (Amalgamation).
- Conduct all operations in a manner that promotes safely.
- Maintain clean, neat, and orderly work area.
Certification
CCNA Certificate of Completion
Timeline
Technical Solutions Representative
Microimaging Sales And Services Inc.
12.2013 - 02.2023
IT Executive
Aditya Birla Minacs Philippines Inc.
05.2012 - 05.2013
MIS IT SUPPORT
Mirof Resources, Inc.
03.2011 - 04.2012
Certificate - CCNA CERTIFICATE COMPLETION
IRONLINK COMPUTER LEARNING CENTER CCNA BOOTCAMP
Bachelor of Science -
AMA COMPUTER COLLEGE
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