Mark Johnson
LaSalle
Summary
Seasoned Application Developer with a 14-year background in Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale network buildouts, CRM Development and data security.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Application Developer
Rocket Mortgage Canada
10.2024 - Current
- Managed and optimized multiple systems (Salesforce, Finmo, Five9, and Dialpad), ensuring seamless integration and smooth daily operations to support business processes and enhance team performance.
- Successfully managed multiple simultaneous Salesforce development projects, consistently delivering on time and ensuring high-quality results while meeting business objectives
- Investigated and implemented a new AI-powered dialing system, incorporating AI-generated summaries to enhance call efficiency and provide actionable insights for improved team performance
Application Developer
Rocket Mortgage Canada
08.2023 - 10.2024
- Filtered needs from the business and prioritized development strategies based on anticipated ROI
- Developed and implemented multiple CRM automation workflows, streamlining daily operations and reducing manual tasks by 35%
- Implemented an allocation managed package in Salesforce, enabling lead distribution based on multiple factors, which resulted in a 50% increase in speed to lead and improved lead conversion efficiency
Application Administrator
Rocket Mortgage Canada
01.2022 - 08.2023
- Managed licenses and permissions for all internal clients
- Delivered training, documentation and end-user support.
- Managed the inbound and outbound call center while crafting dialing campaigns that increased agent efficiency
Service and Support Analyst
Corporation of the Town of Amherstburg
11.2020 - 01.2022
- Investigate, procure and implement municipal software
- Network/Server Maintenance
Jr. Network Engineer
Baha Mar Ltd. Hotel and Casino
04.2018 - 08.2019
- Monitored/Investigated Cyber Threats to the network (DarkTrace)
- Implemented Firewall Configurations as needed by the business entities about the property
- Sat on the Change Management Board of IT
Network Administrator
Baha Mar Ltd. Hotel and Casino
09.2015 - 08.2017
- Managed the implementation and configuration of all network equipment for the 5 properties of Baha Mar
Network Technician
Baha Mar Ltd. Hotel and Casino
07.2014 - 09.2015
- Managed an 8-person workforce to install Network devices in 80+ IDFs and 5 Data Centers ahead of project schedule
IT User Support Technician
Baha Mar Ltd. Hotel and Casino
09.2013 - 07.2014
Network Architect/Project Manager
ING Communications
05.2013 - 09.2013
ITD Specialist
IT Department, Atlantis Resort
12.2012 - 05.2013
Education
Bachelor of Science - Computer Science
University of Windsor
Windsor, ON05.2020
Bachelor of Business Administration -
University of The Bahamas
The Bahamas01.2012
Skills
- Salesforce CRM Development & Administration
- Dialer Systems Implementation & Administration in Call Centers
- Project Management & Agile/Scrum Methodologies
- Network Systems Administration
- Software Development & Automation
- Cybersecurity & Risk Management
- Coaching, Training & Team Guidance
- Code Reviews
Certification
- CompTIA A+
- CompTIA Network+
- CCNA (Cisco Networks)
- JNCIA (Juniper Networks)
Timeline
Senior Application Developer
Rocket Mortgage Canada
10.2024 - Current
Application Developer
Rocket Mortgage Canada
08.2023 - 10.2024
Application Administrator
Rocket Mortgage Canada
01.2022 - 08.2023
Service and Support Analyst
Corporation of the Town of Amherstburg
11.2020 - 01.2022
Jr. Network Engineer
Baha Mar Ltd. Hotel and Casino
04.2018 - 08.2019
Network Administrator
Baha Mar Ltd. Hotel and Casino
09.2015 - 08.2017
Network Technician
Baha Mar Ltd. Hotel and Casino
07.2014 - 09.2015
IT User Support Technician
Baha Mar Ltd. Hotel and Casino
09.2013 - 07.2014
Network Architect/Project Manager
ING Communications
05.2013 - 09.2013
ITD Specialist
IT Department, Atlantis Resort
12.2012 - 05.2013
Bachelor of Science - Computer Science
University of Windsor
Bachelor of Business Administration -
University of The Bahamas
Similar Profiles
Andrew McLaughlinAndrew McLaughlin
Senior Risk Analyst at Rocket Mortgage CanadaSenior Risk Analyst at Rocket Mortgage Canada
Nikola ZjalicNikola Zjalic
Full Stack Developer at Rocket Mortgage CanadaFull Stack Developer at Rocket Mortgage Canada
Christina PalazzoloChristina Palazzolo
Team Leader of Operations at Rocket Mortgage CanadaTeam Leader of Operations at Rocket Mortgage Canada