Mark JingYuan Ke
Toronto,ON
Summary
Economics Major new graduate with a solid background in customer service and money handling skills and financial transactions with proficiency in problem-solving, communication, and time management. Excel at building trust with customers through empathetic listening and accurate transaction processing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Boba Barista
Yipin Handmade Fruit Tea
St. Catharines, Ontario
09.2022 - 07.2023
- Greeted customers and answered questions about menu items.
- Recorded sales transactions into point-of-sale system accurately.
- Operated cash register to process payments from customers and process daily transaction
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Communicated effectively with team members regarding work schedules and customer needs.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Sales Associate
Empower International Education
Toronto, Ontario
04.2022 - 01.2023
- Built and maintained student relationships with students and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Acted as customer service representative, processing refund and selling of tutoring courses
Product Design Intern
Beijing Aili Technology Co., Ltd
Beijing, China
11.2019 - 04.2020
- Created detailed illustrations, diagrams, and technical drawings to communicate designs.
- Identify customer needs and design products and logos accordingly by using Photoshop Software
- Compiling existing designs to Microsoft Excel to upload onto E-commerce platforms
Education
Bachelor of Arts - Economics
Brock University
St. Catharines, ON09-2024
Skills
- Customer Relationship Development
- Transaction Processing
- Money Handling
- Proficient in Microsoft Word, Excel, and Powerpoint
- Teamplayer
- Communications
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Certification
- CSC(Canadian Security Course) Candidate
Affiliations
- Basketball - 3rd place in Chinese National game (2015)
- Violin
Timeline
Boba Barista
Yipin Handmade Fruit Tea
09.2022 - 07.2023
Sales Associate
Empower International Education
04.2022 - 01.2023
Product Design Intern
Beijing Aili Technology Co., Ltd
11.2019 - 04.2020
Bachelor of Arts - Economics
Brock University
Similar Profiles
Yareli LopezYareli Lopez
Barrista at Bubblelicious Milk Tea and Fruit TeaBarrista at Bubblelicious Milk Tea and Fruit Tea
Chan Ai NguyenChan Ai Nguyen
Supervisor at YiFang Fruit TeaSupervisor at YiFang Fruit Tea
Daniel VusDaniel Vus
Bartender / Store Team Member at Real Fruit Bubble TeaBartender / Store Team Member at Real Fruit Bubble Tea