Mark James De Los Reyes
Edmonton,AB
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 8 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
Pure Casino Edmonton
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
General Manager
TMA Enterprises o/a Tim Hortons - All Millwoods location
06.2008 - 09.2024
- People Management
- Recruiting of new team members, training and developing existing team members and motivating and encouraging a team to achieve targets
- Provides ongoing performance feedback and conducts and records regular performance reviews
- Building the restaurants' 'bench strength' by identifying and developing high potential employees for progression to the next level
- Communicates with all shifts on day to day operations and critical areas of focus
- Establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety
- Financial Management
- Planning and working to budgets, maximizing profits and achieving sales and transaction targets including control of Food/Paper/Labour costs in the restaurant
- Responsible for daily cash procedures and with financial reporting
- Operational Management
- Ordering of supplies and overall building maintenance and cleanliness
- Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
- Is able to enforce and comply with pre-established Tim Hortons operating procedures
- Ensures high standards of guest experience are maintained
- Resolves guest complaints and turns potentially negative situations into positive ones
- Running company-wide incentive programs
- Performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels
- Manages team member scheduling to ensure adequate coverage on all shifts
- Understands the importance of supporting the Owner and presents a 'unified front' to all team members
- Health & Safety
- Works in compliance with the occupational health and safety legislation
- Knows, understands and follows safe work practices and procedures
- Enforces employee compliance in regard to the restaurant's health and safety policies and procedures
- Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety
- Incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant's health and safety practices and program.
Education
No Degree - Certificate in Practical And Theoretical Radio Cou
University of Batangas
Batangas, Philippines04.2009
High School Diploma -
Balayan National High School
01.2005
Skills
- Service-oriented
- Inventory control and record keeping
- Dynamic, friendly hostess
- Staff scheduling
- Natural leader
- Strong work ethic
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Proven cost-control expert
- Conflict resolution techniques
- Trained in performance and wage reviews
- Results-oriented
Certification
- Advanced Food Safety Training, Management Level
- Emergency First Aid - level A CPR and AED
- WHMIS
Languages
English
Full Professional
Timeline
Supervisor
Pure Casino Edmonton
12.2023 - Current
General Manager
TMA Enterprises o/a Tim Hortons - All Millwoods location
06.2008 - 09.2024
High School Diploma -
Balayan National High School
No Degree - Certificate in Practical And Theoretical Radio Cou
University of Batangas
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