Markian Tymczyna
Mississauga
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Royal Bank Of Canada, RBC
07.2022 - Current
- Handled customer inquiries on life insurance planning and provided effective suggestions that aligned with RBC’s emphasis on life and living benefits.
- Actively addressed customer concerns regarding insurance coverage including life claims up to $750,000, critical illness claims up to $300,000 and disability payments up to $3000 per month.
- Retained insurance coverages when presented with cancellation requests.
- Communicated required insurance premium payments and accidental death benefit plans that are covered under RBC life insurance.
- Provided quotes and enrolled clients for insurance coverage on credit accounts.
- Leveraged professional judgment to evaluate client's loans, lines of credit and mortgages by upselling insurance coverage.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisors.
- Answered constant flow of customer calls in a fast-paced environment to ensure insurance concerns have been accurately outlined.
Clerk
Fortinos
09.2015 - 05.2022
- Established quality customer service through Fortino's service with a heart loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Supervised and coordinated tasks amongst staff and trained newly hired team members.
- Fast-paced environment, persistent multi-tasking, maintaining organization and fulfilling customer orders on time.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas to increase monthly sales.
- Greeted customers, fulfilled requests and answered questions in a challenging environment.
Education
Bachelor of Arts - Psychology
Wilfrid Laurier University
Waterloo, ON04.2023
High School Diploma -
Loyola Catholic Secondary School
Mississauga, ON06.2018
Skills
- Team Collaboration
- Supervision
- Proficient in Microsoft Office
- Multitasking and Prioritization
- Strong Communicator
- Organization
- Complaint resolution
- Service Upselling
Additional Information
VOLUNTEER EXPERIENCE:
- City of Burlington – Burlington, Ontario, Events Associate July 2015 - July 2016
- Member of Laurier Psychology Society
References
Scott Wiley - Fortinos Assistant Store Manager
Phone number: 905-407-0802
Timeline
Customer Service Representative
Royal Bank Of Canada, RBC
07.2022 - Current
Clerk
Fortinos
09.2015 - 05.2022
Bachelor of Arts - Psychology
Wilfrid Laurier University
High School Diploma -
Loyola Catholic Secondary School