Markia Porter
Sacramento
Summary
Property Manager with extensive experience at BGSF, specializing in financial analysis and customer service. Streamlined tenant onboarding processes, resulting in increased efficiency and tenant satisfaction. Proficient in regulatory compliance and lease administration, ensuring smooth operations and positive resident interactions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Property Manager
BGSF
Sacramento
2023.02 - Current
- Streamlined tenant onboarding and lease administration processes for efficiency.
- Maintained accurate records of property finances and tenant interactions.
- Resolved resident complaints promptly and expedited maintenance requests.
Front Office Manager
Days Inn By Wyndham
Sacramento
2024.06 - 2025.03
- Oversaw front desk operations and streamlined guest check-in procedures.
- Trained and supervised front office staff to uphold customer service standards.
- Resolved guest complaints through effective communication and professionalism.
Accounts Payable Clerk
Golden 1 Center Union
Sacramento
2022.01 - 2023.12
- Processed vendor invoices to ensure timely payments and accurate record-keeping.
- Maintained precise accounts payable records utilizing financial software tools.
- Supported audits by promptly supplying necessary documentation and information.
Workers' Compensation Claims Representative
Allied Manage Care
Rancho Cordova
2020.10 - 2023.03
- Interpreted state laws on workers' compensation policies for compliance and clarity.
- Maintained accurate case files to support claims processing efficiency.
- Evaluated medical documentation to ensure claim validity and adherence to regulations.
Customer Service Representative
Pick and pull
Rancho Cordova
2021.07 - 2022.04
- Addressed customer inquiries, delivering accurate product and service information.
- Resolved complaints through effective communication to enhance customer satisfaction.
- Assisted customers with product-related inquiries to support informed decision-making.
Patient Service Representative
Mercy San Juan Medical Center
Sacramento
2017.06 - 2020.11
- Delivered professional, compassionate greetings to patients and visitors.
- Scheduled appointments while managing patient records efficiently.
- Verified insurance details and collected necessary documentation.
- Assisted patients with inquiries regarding services and procedures.
- Coordinated communication between departments for seamless patient referrals.
Leasing Consultant
Renoir Staffing
Rancho Cordova
2013.05 - 2017.08
- Facilitated client selection of apartment options aligned with preferences.
- Managed lease agreements to ensure adherence to property regulations.
- Conducted property tours, emphasizing amenities and community features.
- Coordinated move-in processes and prepared essential documentation for tenants.
Education
Business Accountancy
Sacramento City College
Sacramento, CASkills
- Financial analysis
- Regulatory compliance
- Property management
- Customer service
- Record keeping
- Data entry
- Fair housing compliance
- Administrative support
- Loan processing
- Lease administration
Timeline
Front Office Manager
Days Inn By Wyndham
2024.06 - 2025.03
Property Manager
BGSF
2023.02 - Current
Accounts Payable Clerk
Golden 1 Center Union
2022.01 - 2023.12
Customer Service Representative
Pick and pull
2021.07 - 2022.04
Workers' Compensation Claims Representative
Allied Manage Care
2020.10 - 2023.03
Patient Service Representative
Mercy San Juan Medical Center
2017.06 - 2020.11
Leasing Consultant
Renoir Staffing
2013.05 - 2017.08
Business Accountancy
Sacramento City College