Markia Porter
Sacramento
Summary
Property Manager with extensive experience at BGSF, specializing in financial analysis and customer service. Streamlined tenant onboarding processes, resulting in increased efficiency and tenant satisfaction. Proficient in regulatory compliance and lease administration, ensuring smooth operations and positive resident interactions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Property Manager
BGSF
Sacramento
02.2023 - Current
- Streamlined tenant onboarding and lease administration processes for efficiency.
- Maintained accurate records of property finances and tenant interactions.
- Resolved resident complaints promptly and expedited maintenance requests.
Front Office Manager
Days Inn By Wyndham
Sacramento
06.2024 - 03.2025
- Oversaw front desk operations and streamlined guest check-in procedures.
- Trained and supervised front office staff to uphold customer service standards.
- Resolved guest complaints through effective communication and professionalism.
Accounts Payable Clerk
Golden 1 Center Union
Sacramento
01.2022 - 12.2023
- Processed vendor invoices to ensure timely payments and accurate record-keeping.
- Maintained precise accounts payable records utilizing financial software tools.
- Supported audits by promptly supplying necessary documentation and information.
Workers' Compensation Claims Representative
Allied Manage Care
Rancho Cordova
10.2020 - 03.2023
- Interpreted state laws on workers' compensation policies for compliance and clarity.
- Maintained accurate case files to support claims processing efficiency.
- Evaluated medical documentation to ensure claim validity and adherence to regulations.
Customer Service Representative
Pick and pull
Rancho Cordova
07.2021 - 04.2022
- Addressed customer inquiries, delivering accurate product and service information.
- Resolved complaints through effective communication to enhance customer satisfaction.
- Assisted customers with product-related inquiries to support informed decision-making.
Patient Service Representative
Mercy San Juan Medical Center
Sacramento
06.2017 - 11.2020
- Delivered professional, compassionate greetings to patients and visitors.
- Scheduled appointments while managing patient records efficiently.
- Verified insurance details and collected necessary documentation.
- Assisted patients with inquiries regarding services and procedures.
- Coordinated communication between departments for seamless patient referrals.
Leasing Consultant
Renoir Staffing
Rancho Cordova
05.2013 - 08.2017
- Facilitated client selection of apartment options aligned with preferences.
- Managed lease agreements to ensure adherence to property regulations.
- Conducted property tours, emphasizing amenities and community features.
- Coordinated move-in processes and prepared essential documentation for tenants.
Education
Business Accountancy
Sacramento City College
Sacramento, CASkills
- Financial analysis
- Regulatory compliance
- Property management
- Customer service
- Record keeping
- Data entry
- Fair housing compliance
- Administrative support
- Loan processing
- Lease administration
Timeline
Front Office Manager
Days Inn By Wyndham
06.2024 - 03.2025
Property Manager
BGSF
02.2023 - Current
Accounts Payable Clerk
Golden 1 Center Union
01.2022 - 12.2023
Customer Service Representative
Pick and pull
07.2021 - 04.2022
Workers' Compensation Claims Representative
Allied Manage Care
10.2020 - 03.2023
Patient Service Representative
Mercy San Juan Medical Center
06.2017 - 11.2020
Leasing Consultant
Renoir Staffing
05.2013 - 08.2017
Business Accountancy
Sacramento City College
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