Mar'keith Peeples
Los Angeles
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Morehouse College
03.2019 - 11.2024
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Team Lead
Hagen-Dazs
05.2018 - 03.2019
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Science - Biology
Morehouse College
Atlanta, GASkills
- Lobby oversight
- Automated telephone systems
- Transportation information
- Safety and security procedures
Additional Information
I am a certified personal trainer who enjoys helping others get in shape. I enjoy helping others and being enthusiastic while doing it. I enjoy being around family and involving myself in countless activities that will ultimately make my life more fulfilling. I will bring this enthusiasm to your company with my countless experiences with customers and ensuring satisfaction in various industries.
Timeline
Front Desk Agent
Morehouse College
03.2019 - 11.2024
Team Lead
Hagen-Dazs
05.2018 - 03.2019
Bachelor of Science - Biology
Morehouse College
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