Mark Briones
London
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
18
18
years of professional experience
Work History
Field Interviewer
The Logit Group
11.2023 - Current
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Coded data from participant interviews.
- Conducted interviews with participants to assess eligibility.
Professional Photographer
Freelance
01.2021 - Current
- Digitally edited photos to enhance appearance.
- Mastered various photography techniques, consistently producing visually stunning images.
- Streamlined photo editing process, improving turnaround time and overall efficiency.
- Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
- Captured captivating images for marketing campaigns, boosting brand visibility and engagement.
IT Manager
Success Asia Properties INC
01.2022 - 06.2023
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Team Leader, Supervisor
Concentrix Daksh Phillippines
04.2017 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Computer Technician
Freelance
07.2006 - 02.2017
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
Education
No Degree - Computer Science
Far Eastern University
Manila, PhilippinesNo Degree - Industrial Engineering
Mapua Institute of Technology
Manila, PhilippinesSkills
Recordkeeping
Client interaction
Client Engagement
Inventory Stocking
Materials Loading
Equipment Maintenance
Professionalism and Ethics
Languages
English
Full Professional
Timeline
Field Interviewer
The Logit Group
11.2023 - Current
IT Manager
Success Asia Properties INC
01.2022 - 06.2023
Professional Photographer
Freelance
01.2021 - Current
Team Leader, Supervisor
Concentrix Daksh Phillippines
04.2017 - 01.2022
Computer Technician
Freelance
07.2006 - 02.2017
No Degree - Computer Science
Far Eastern University
No Degree - Industrial Engineering
Mapua Institute of Technology
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