Mark Dmytryshyn
Toronto,ON
Overview
11
11
years of professional experience
Work History
Baker
Craig’s Cookies
10.2024 - Current
- Ensures a welcoming atmosphere for customers and handles interactions in a friendly and helpful manner
- Manages situations requiring clear judgment and teamwork in a fast-paced environment while maintaining a positive work environment for staff
- Applies strong organizational skills, knowledge of food safety guidelines, and company policy to ensure an efficient, clean, and safe kitchen workplace
Freelance Web Developer | Social Media Manager
Self-Employed
01.2019 - Current
- Meets with clients to gather specifications for new webpages and updates to existing websites
- Creates content for digital marketing material using Adobe Photoshop
- Designs webpages and content for desktop and mobile platforms using HTML5, CSS, and WordPress
- Prepares multiple designs for client approval before proceeding with development
- Overhauled a client’s existing company website, completing work started by another developer
Store Manager
Beavertails Pastry Inc.
04.2017 - 05.2023
- Oversaw food production, administrative tasks, and implementation of new procedures
- Managed food service operations, including hiring, training staff, inventory management, and scheduling
- Created documents and templates for standard operating procedures
- Designated health and safety officer
Customer Service Representative
Rainbow Cinemas/Magic Lantern Cinemas
05.2014 - 03.2017
- Provided excellent customer service, addressing and anticipating customer needs
- Sold tickets, concessions, and alcoholic beverages in a busy theatre environment, utilizing product knowledge and multi-tasking skills
- Coordinated and organized catering operations, showcasing planning and market research abilities
- Researched and developed plans for bar menu enhancements
- Designed and created promotional merchandise for special events, demonstrating entrepreneurial initiative and creativity
Customer Service Representative
Gourmet Express – Humber College
09.2015 - 05.2016
- Handled customer payment transactions, stock replenishment, and catering duties with teamwork and time-management skills
- Developed, launched, and managed a smoothie bar, overseeing food-costing, product development, staff training, and operations
Education
Diploma in Front Development & Web Design -
TriOS College
Toronto, ON01.2023
Diploma in Nutrition and Healthy Lifestyle Promotion -
Humber College
Toronto, ON01.2016
Certificate in Baking Pre-Employment -
George Brown College Centre For Culinary Arts
Toronto, ON01.2013
Skills
- Interpersonal skills
- Communication skills
- Relationship building
- Customer service
- Food preparation
- Time management
- Multi-tasking
- Organizational skills
- Supervising
- Instructing
- On-the-job training
- Performance evaluations
- Disciplinary action recommendations
Websites
Languages
English
Native or Bilingual
Timeline
Baker
Craig’s Cookies
10.2024 - Current
Freelance Web Developer | Social Media Manager
Self-Employed
01.2019 - Current
Store Manager
Beavertails Pastry Inc.
04.2017 - 05.2023
Customer Service Representative
Gourmet Express – Humber College
09.2015 - 05.2016
Customer Service Representative
Rainbow Cinemas/Magic Lantern Cinemas
05.2014 - 03.2017
Diploma in Front Development & Web Design -
TriOS College
Diploma in Nutrition and Healthy Lifestyle Promotion -
Humber College
Certificate in Baking Pre-Employment -
George Brown College Centre For Culinary Arts
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