Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Deo Marcos

Stettler,AB

Summary

Dynamic food service professional with extensive experience at Tim Hortons, excelling in staff supervision and kitchen coordination. Proven track record in enhancing operational efficiency and customer satisfaction through effective training programs and compliance with health regulations. Strong leadership and food safety expertise drive successful team performance and service quality.

Overview

11
11
years of professional experience

Work History

Food Service Supervisor

Tim Hirton’s
11.2022 - Current
  • Assisted in training staff on food safety protocols and proper handling techniques.
  • Supported daily operations by coordinating inventory management and supply orders.
  • Monitored cleanliness and sanitation standards throughout the service area.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction levels.

Assistant Store Manager

MX Caterers Asia Pte Ltd
02.2022 - 11.2022
  • Contributed to menu planning by providing feedback on customer preferences and trends.
  • Collaborated with team members to ensure timely service during peak hours.
  • Implemented new procedures to improve workflow efficiency in food preparation areas.
  • Maintained compliance with health regulations through regular inspections and audits.
  • Ensured guest and work areas remained clean, organized, and sanitized following set guidelines.

Deputy General Manager

Kentucky Fried Chicken Management Pte Ltd
02.2017 - 02.2022
  • Developed training programs to enhance staff performance and service quality.
  • Implemented cost-control measures resulting in improved operational efficiency.
  • Managed inventory levels effectively to minimize waste and optimize supply chain operations.
  • Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.

Technical Support Associate 2

Concentrix CVG Philippines Inc
04.2016 - 02.2017
  • Resolved technical issues for customers via phone, email, and chat support.
  • Provided product knowledge and troubleshooting assistance to enhance customer satisfaction.
  • Collaborated with cross-functional teams to escalate and resolve complex issues efficiently.
  • Maintained up-to-date knowledge of product features and updates to provide accurate support.

Second Assistant Manager

McDonald’s
11.2014 - 04.2016
  • Assisted in training new team members on operational procedures and customer service standards.
  • Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
  • Implemented standard operating procedures to enhance food safety and sanitation practices in the kitchen.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.

Education

Bachelor Of Science In Business Administration - Marketing Management

Polytechnic University of The Philippines
Manila, Philippines
05.2014

Skills

  • Staff supervision
  • Kitchen staff coordination
  • Staff leadership
  • Food preparation

Timeline

Food Service Supervisor

Tim Hirton’s
11.2022 - Current

Assistant Store Manager

MX Caterers Asia Pte Ltd
02.2022 - 11.2022

Deputy General Manager

Kentucky Fried Chicken Management Pte Ltd
02.2017 - 02.2022

Technical Support Associate 2

Concentrix CVG Philippines Inc
04.2016 - 02.2017

Second Assistant Manager

McDonald’s
11.2014 - 04.2016

Bachelor Of Science In Business Administration - Marketing Management

Polytechnic University of The Philippines

Similar Profiles

CREATE PROFILE
Mark Deo Marcos