Mark David Saingan
Airdrie,AB
Summary
Highly efficient Crew and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Shift Manager
Burger King (18977)
10.2023 - Current
- Streamlined shift operations by effectively delegating tasks and monitoring team performance.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced staff turnover by implementing comprehensive training programs for new hires and ongoing development opportunities for existing employees.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- First Aid Certification.
Crew Member & Crew Trainer
Burger King (18977)
03.2023 - 10.2023
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Cook
Edo Japan
01.2023 - 03.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Warehouse Worker
UPS
10.2022 - 01.2023
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Loaded, unloaded, and moved material to and from storage and production areas.
Crew Member & Crew Trainer
Burger King (12848)
09.2020 - 11.2022
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Cooked batches of food according to standard recipes.
- Worked well with teammates and accepted coaching from management team.
- Regularly reviewed invoices and double-checked orders.
- Recorded regular progress and issues with products.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Crew Member & Crew Trainer
Burger King (18977)
01.2021 - 08.2022
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Kept work areas clean, safe and organized.
Cleaning Crew Member
Mars Raja Enterprise
12.2017 - 07.2019
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Education
No Degree -
Notre Dame High School
Calgary, ABNo Degree -
School of Hope
Vermilion, ABSkills
- Customer Service
- Ingredient and Food Preparation
- Customer Relations
- Employee Training and Supervision
- Heavy Lifting
- Stocking and Replenishing
- Kitchen Safety Standards
- Daily Food Preparation
- Store Opening and Closing
- Willingness to Learn
- Crew Leadership
- Team Player
- Cleaning and Sanitizing
- Crew Leadership
- Team Player
- Cleaning and Sanitizing
Timeline
Assistant Shift Manager
Burger King (18977)
10.2023 - Current
Crew Member & Crew Trainer
Burger King (18977)
03.2023 - 10.2023
Cook
Edo Japan
01.2023 - 03.2023
Warehouse Worker
UPS
10.2022 - 01.2023
Crew Member & Crew Trainer
Burger King (18977)
01.2021 - 08.2022
Crew Member & Crew Trainer
Burger King (12848)
09.2020 - 11.2022
Cleaning Crew Member
Mars Raja Enterprise
12.2017 - 07.2019
No Degree -
Notre Dame High School
No Degree -
School of Hope
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