Mark D. Taylor
London,ON
Summary
Dynamic, resourceful and performance-driven Director of Operations with high integrity, strong work ethic and great leadership skills. Meticulous hospitality professional with proven success in building and directing strong teams to achieve challenging objectives, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Deep understanding of hospitality practices and market conditions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Director of Operations
Obsidian Group Inc o/a Chuck's Roadhouse, Crabby Joe's
London, ON
07.2023 - Current
- Area consists of 17 stores with total annual revenue of $35m +
- Monitored performance of operations teams to evaluate effectiveness of processes and identify areas for improvement.
- Ensured compliance with applicable laws, regulations, standards, policies, procedures and guidelines within the area of operations.
- Developed strategies for increasing productivity while minimizing operational costs.
General Manager
Inspire Brands o/a Buffalo Wild Wings
London, ON
09.2022 - 03.2023
- Recruited, trained and empowered employees to achieve key performance indicators.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Delivered exceptional customer experiences through hands-on leadership of associates and managers.
Multi-Unit Operation Manager
True North Cannabis Co
SW Ont, ON
01.2021 - 01.2022
- First to attain $1,000,000 in retail sales-single store
- Headed up our Store Manager Training Program
- Analyzed business performance data and forecasted business results for upper management.
General Manager
Mercer Kitchen + Bar + Hotel
Stratford, ON
10.2018 - 02.2020
- 0% team churn rate during 2019
- 6% increase year over year through operational performance by improving business strategies, systems and procedures.
Education
Red Seal - Culinary Arts
Southern Alberta Institute Of Technology
Calgary, AB04-1993
Associate of Arts - Liberal Arts
University of Western Ontario
London, ON08-1990
Skills
- Policy/Program Development
- Live Event Oversight
- Recruitment and Hiring
- Logistics and Analytical Solutions
- Finance and Accounting Oversight
- Financial Statement Review
- Hiring and Onboarding
- Cross-Functional Team Management
- Resource Allocation
- Budget Control
Additional Information
Director of Catering
2009-2011
Sodexo | University of Lethbridge, AB
- Responsible for all on campus functions and off campus covering southern Alberta
- Increased total functions bookings by 68% YoY
Regional Manager
2005-2008
Cara Foods (now Recipe Inc) o/a Kelsey's | Ontario
- Annual sales exceeded $24m
- Awarded for largest YoY revenue increase in the company
Regional Manager
2001-2005
Prime Restaurants o/a East Side Mario's| Western Canada
- Team co-lead in development of 3 provinces growth of 26+ in operational units
- Regional sales just over $36m
- Area encompassed from Regina, SK to Port Coquitlam, BC
Certification
- Smart Serve, Ontario - 2028
- International Food Safe (Handler Certificate North America) - 2027
- WHMIS - 2025
- Cannabis Expert, CannSell, Ontario - 2031
Timeline
Area Director of Operations
Obsidian Group Inc o/a Chuck's Roadhouse, Crabby Joe's
07.2023 - Current
General Manager
Inspire Brands o/a Buffalo Wild Wings
09.2022 - 03.2023
Multi-Unit Operation Manager
True North Cannabis Co
01.2021 - 01.2022
General Manager
Mercer Kitchen + Bar + Hotel
10.2018 - 02.2020
Red Seal - Culinary Arts
Southern Alberta Institute Of Technology
Associate of Arts - Liberal Arts
University of Western Ontario
- Smart Serve, Ontario - 2028
- International Food Safe (Handler Certificate North America) - 2027
- WHMIS - 2025
- Cannabis Expert, CannSell, Ontario - 2031
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