Mark Basil Martinez
SF
Summary
Results-driven professional with extensive experience in program coordination. Demonstrates expertise in team collaboration, program scheduling, and strong organizational and communication skills. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PROGRAM COORDINATOR- WORFORCE DEVELOPMENT
PRC/ BAKER PLACES
01.2023 - Current
- Coordinate monthly events calendar, facilitating smooth execution of workforce development programs
- Maintain accurate records of employment placement reports in the database
- Facilitate weekly new client in-person orientation
- schedule new clients for intake with employment specialists in compliance with contract requirements
- Perform file reviews for all contract enrollments to ensure quality assurance and contract compliance
- Review, contact, and schedule volunteer applicants for various volunteer opportunities associated with PRC based on their specific interests and abilities
- Facilitate weekly Department of Rehabilitation application workshop, track applications submitted to the DOR, receive and submit all authorizations for services from DOR, create and manage monthly billing notes
- Establish and maintain client stipend policies and procedure for all contracts
GUEST SERVICES ADMINISTRATOR
PRC/ BAKER PLACES
07.2021 - 01.2023
- Provide ongoing administrative support to managing directors and their staff for four separate inter-agency departments
- Work closely with managing legal director to construct front desk protocol procedures which allow for wider access to services received by former, current, and future clients
- Navigate callers and walk-in clients to the appropriate department, facility, or outside community agency regarding their specific needs and inquiries
- Supervise a team of front desk receptionists in their role as agency and community navigators via telephone and walk-in referrals while following proper front desk protocol
- Supervise a team of inter-agency messengers in their role as document collectors and distributors between multiple agency facilities
- Maintain a knowledge of social issues and compassion for people effected by systemic injustices and disadvantages
- Provide a warm and friendly environment for all guests and clients by openly and indiscriminately welcoming individuals from all walks of life into PRC
FRONT DESK RECEPTIONIST
PRC/ BAKER PLACES, JOE HEALY DETOX/ INTAKE DEPARTMENT
02.2020 - 07.2021
- Receive, sort and prepare referral packets for residential intake and medical detox intake departments
- Confirm client medical insurance status and eligibility for program approval
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Communicate new client medical information to detox nursing staff in preparation for daily intake assignments
- Perform COVID screenings to new clients according to CDC guidelines
CO-OP RECEPTIONIST
PRC/ BAKER PLACES
09.2019 - 02.2020
- Manage paper correspondence and phone calls
- Serve as point-of-contact for client check-in
- Greet walk-in and new clients and effectively describe a brief outline of each department’s functionality and purpose
MESSENGER
PRC/ BAKER PLACES
06.2019 - 09.2019
- Provide ongoing administrative support to managing directors and their staff for four separate inter-agency departments
- Work closely with managing legal director to construct front desk protocol procedures which allow for wider access to services received by former, current, and future clients
- Navigate callers and walk-in clients to the appropriate department, facility, or outside community agency regarding their specific needs and inquiries
- Supervise a team of front desk receptionists in their role as agency and community navigators via telephone and walk-in referrals while following proper front desk protocol
- Supervise a team of inter-agency messengers in their role as document collectors and distributors between multiple agency facilities
- Maintain a knowledge of social issues and compassion for people effected by systemic injustices and disadvantages
- Provide a warm and friendly environment for all guests and clients by openly and indiscriminately welcoming individuals from all walks of life into PRC
Skills
- Program management
- Strategic planning
- Office administration
- Referral coordination
- Communication skills
- Microsoft Office proficiency
- Eligibility determination
- Time management skills
- Problem solving abilities
- Excellent multi-tasker
- Collaboration talent
Certification
Lift Up Peer Training,
Sexual Orientation/ Gender Identity Training,
HIPAA Certified
Timeline
PROGRAM COORDINATOR- WORFORCE DEVELOPMENT
PRC/ BAKER PLACES
01.2023 - Current
GUEST SERVICES ADMINISTRATOR
PRC/ BAKER PLACES
07.2021 - 01.2023
FRONT DESK RECEPTIONIST
PRC/ BAKER PLACES, JOE HEALY DETOX/ INTAKE DEPARTMENT
02.2020 - 07.2021
CO-OP RECEPTIONIST
PRC/ BAKER PLACES
09.2019 - 02.2020
MESSENGER
PRC/ BAKER PLACES
06.2019 - 09.2019
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