Mark Anthony Cruz
Calgary,AB
Summary
Highly motivated and organized individual with solid management skills and experience seeking for a position which I can utilize my skills and use exceptional organizational and leadership experience to run the business effectively and maintain high standards in the work place.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deli Clerk / Safety Officer
Costco Wholesale
Calgary, Alberta
09.2023 - Current
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Prepared all food orders according to customer specifications.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Maintained safe food handling practices to prevent germ spread.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Responded to customer questions regarding product availability.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Assistant Front Store Manager
Shoppers Drug Mart
Calgary, Alberta
09.2018 - 09.2023
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented training programs for new and existing employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory and ordered new stock to refill low running items.
- Resolved customer complaints in a timely manner.
- Participated in meetings to provide feedback on store performance.
- Monitored store inventory levels and ordered merchandise as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed daily operations and ensured customer satisfaction.
- Motivated employees through positive reinforcement techniques.
Financial Advisor
WFG
Calgary, Alberta
05.2022 - 05.2023
- Attended continuing education seminars to stay abreast of changes in the industry regulations and best practices.
- Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
- Recommended strategies to clients to help achieve financial goals.
- Ensured compliance with regulatory requirements and adherence to industry best practices.
- Assisted in the preparation of presentations for prospective clients outlining services offered by the firm.
Merchandiser
Shoppers Drug Mart
Calgary, Alberta
05.2016 - 09.2018
- Created merchandising plans based on customer buying habits and trends in the industry.
- Assisted customers with locating desired items within store locations.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Performed regular price checks on select items throughout the store location.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Shift Manager
Pizza Hut
Calgary, Alberta
01.2018 - 07.2018
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Coached employees on interactions with customers to drive exceptional service.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and led employees and team members on effective operations, methods and procedures.
Food Service Supervisor
Tim Hortons
Calgary, Alberta
11.2013 - 11.2017
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Handled customer complaints and feedback, implementing changes to improve service.
Education
Some College (No Degree) - Computer System Design And Programming
AMA Computer Learning Centre
Philippines 01-2002
Bachelor of Science - Bachelor of Science in Computer Science
AMA Computer University
Philippines Skills
- Food safety
- Customer service
- Inventory management
- Team building
- Employee training
- Conflict resolution
- Communication skills
- Problem solving
- Time management
- Verbal and written communication
- Inventory counts
- Cleanliness and sanitation
Certification
- Security Services and Investigators Act ( Individual License) Security Services
- Food Safety Certificate
- Compactor/Baler
- Fire Extinguisher
- WHIMIS
- Emergency Procedure
- Violence in the Workplace
Languages
Tagalog
First Language
English
Advanced (C1)
C1
Timeline
Deli Clerk / Safety Officer
Costco Wholesale
09.2023 - Current
Financial Advisor
WFG
05.2022 - 05.2023
Assistant Front Store Manager
Shoppers Drug Mart
09.2018 - 09.2023
Shift Manager
Pizza Hut
01.2018 - 07.2018
Merchandiser
Shoppers Drug Mart
05.2016 - 09.2018
Food Service Supervisor
Tim Hortons
11.2013 - 11.2017
Some College (No Degree) - Computer System Design And Programming
AMA Computer Learning Centre
Bachelor of Science - Bachelor of Science in Computer Science
AMA Computer University