Mark Anthony Cruz
Calgary,AB
Summary
Highly motivated and organized individual with solid management skills and experience seeking for a position which I can utilize my skills and use exceptional organizational and leadership experience to run the business effectively and maintain high standards in the work place.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Merchandiser
Shopper's Drug Mart
05.2016
- Responsible for ordering and receiving dairy products, frozen foods and etc
- Checking for updates, recall and all other store communications
- Organize backroom product and follow Backroom Inventory Management (BIMI) processes
- Uses PDT and MMS Systems to perform daily tasks (e.g
- Cycle Counts, Labels, Signage, etc.)
- As directed, manage Exit Strategy and Product Return (this includes the weekly coordinating with the BBM/ CM/ or Cosmetic Merchandiser to complete the cosmetic exit strategies and inventory to be recovered from Vendors in the Cosmetic Morgue)
- Ensures signage and talkers are printed then take part in execution, including flyers, corporate markdowns, and labels
- Expert in assigned areas of product inventory, product placement, expiry dates, promotion, etc
- Maintains Store Standard pertaining to image and trends in store
- Ensures product displays are consumer focused and 'shoppable'
- Works with the local food and beverage vendors to ensure proper process adhered to in regards to on the floor merchandising support in upholding a customer friendly environment
- Completes daily reports in regards to inventory correction and on the floor merchandise discrepancies researched and completed with appropriate shareholders (holding tank, cost anomaly)
- Protects assets in merchandise packaging repairs, where applicable, and couponing for sale versus damage out and reviews all damages and informs FSM to any opportunities to educate and improve Total Loss
- Receives merchandise including Distribution Centre, seasonal, and DSD deliveries in accordance with the receiving policies and procedures
- Maintains a neat and organized backroom according to principles of backroom organization
- Ensures proper documentation is completed with respect to the receiving and return of goods
- Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards associated with perishable items as per the Store Standards.
Deli Clerk
Costco Wholesale
09.2023 - Current
- Prepares, packages, and labels meals, entrees, salads, party trays, rotisserie chicken, ribs, and sliced meats and cheeses
- Maintain a clean, organized, and well-stocked deli department, including proper storage and rotation of products
- Operate department equipment in safe efficient manner
- Utilized excellent organizational skills to ensure accuracy in order fulfillment and customer satisfaction
- Collaborated with colleagues to ensure timely and accurate completion of tasks.
Financial Advisor
World Financial Group
01.2022 - 12.2023
- Understand clients' financial needs
- Determine clients' expenses, level of income, insurance coverage, their financial objectives and goals, tax status and risk tolerance
- Answer clients' questions and address concerns
- Give advice to clients about insurance coverage, investment planning, cash management or any other areas in order to help them reach their financial goals
- Regularly review clients' bank and other accounts and analyze their financial data to understand if life or economic changes are necessary to reach their financial goals
- Preparing or interpreting financial document summaries, investment performance reports and income projections for clients
- Manage and regularly update clients' portfolios
- Continuous communication with clients to stay up to date with their financial status
- Building and maintaining your client base
- Educating clients to ensure they understand how their money is being managed
- Regularly attending training sessions to stay up-to-date with regulatory or industry changes
- Assisting with marketing and communications to help grow their customer base.
Assistant Front Store Manager
Shopper's Drug Mart
01.2022 - 09.2023
- Role models best practice customer service at Shoppers Drug Mart
- Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
- Participates in hiring/on boarding of new employees
- Update Process Board with tasks from store walk
- Ensures tasks get accomplished in a timely fashion
- Ensures that backroom inventory management initiative (BIMI) is to standard at all times
- Generates daily low stock report and provides to merchandisers/section captains
- Communicates expected deliveries with receiver to develop an action plan for receiving
- Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques
- Assists FSM to ensure all product-related processes are implemented effectively
- Coaches and trains all new merchandising hires on Store Standards
- Demonstrates product knowledge and familiarity with location of products throughout the store
- Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives.
Deli Attendant
Elbow River Casino
09.2018 - 11.2019
- Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests
- Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased
- Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order
- Following all food safety and sanitation procedures established by the company and other regulatory agencies
- Cooperating with others to ensure customer satisfaction
- Confirming that all displays, products, and services comply with company standards.
Merchandiser
Frito Lay
01.2019 - 06.2019
- Merchandiser and organize product using FIFO method
- Maintain shelves by removing damage or expired products
- Help and assist customers
- Optimize sales volume and profitability by identifying profitable lines and bestsellers
- Maximized customer interest and sales levels by displaying products appropriately.
Shift Manager
Pizza Hut
01.2018 - 07.2018
- Welcome customers/patrons as they arrive at the pizza restaurant, and ensure that they are being serviced by a team member
- Ascertain that all customers receive their orders in a timely and accurate manner
- Check all orders to ensuring proper portioning and accuracy of order
- Oversee kitchen operations to ensure timely delivery of orders, and to assure that quality ingredients are being used
- Create and maintain effective relationships with vendors and suppliers, to ensure timely delivery of supplies and equipment
- Recruit new staff members, including chefs and kitchen helpers, and ensure that they are aware of making different types of pizzas
- Ascertain that standards of hygiene are maintained, and that the restaurant complies with health and safety regulations
- Intervene in situations requiring managerial involvement, to resolve issues, manage complaints, and ensure customer retention.
Food Service Supervisor
Tim Horton's
11.2013 - 11.2017
- Supervise, assign and establish methods to meet the activities and work schedules of staff members
- Maintain records of stock, repairs, sales and wastage
- Train staff in job duties, and sanitation and safety procedures
- Ensure that food and service meet quality control standards
- Assisted in the development of policies, procedures and budgets
- Manages customer complaints and staff issues accordingly to company's policies and procedures
- Responds to showcase needs and takes appropriate actions.
Education
Computer System Design and Programming -
AMA Computer Learning Center
Philippines01.2002
Bachelor of Science in Computer Science (Completed 1st year) -
AMA Computer University
Philippines01.1999
Skills
- Ability to build trust and maintain strong relationships with clients
- Excellent communications skills, both written and verbal
- Excellent digital literacy skills
- Excellent time-management and planning skills
- Knowledge of securities and insurance industries
- Work Standards
- Customer Service
- Stress Tolerance
- Professional Behavior
- Initiative
- Reliability
- Team Player
- Management
Languages
English
Full Professional
Certification
Food safety certification
Compactor/Baler
Fire extinguisher
Warehouse WHIMIS
Emergency procedure
Violence in the workplace
Timeline
Deli Clerk
Costco Wholesale
09.2023 - Current
Financial Advisor
World Financial Group
01.2022 - 12.2023
Assistant Front Store Manager
Shopper's Drug Mart
01.2022 - 09.2023
Merchandiser
Frito Lay
01.2019 - 06.2019
Deli Attendant
Elbow River Casino
09.2018 - 11.2019
Shift Manager
Pizza Hut
01.2018 - 07.2018
Merchandiser
Shopper's Drug Mart
05.2016
Food Service Supervisor
Tim Horton's
11.2013 - 11.2017
Computer System Design and Programming -
AMA Computer Learning Center
Bachelor of Science in Computer Science (Completed 1st year) -
AMA Computer University
Similar Profiles
ROBIN JOYKUTTYROBIN JOYKUTTY
Assistant Manager at Shopper's Drug MartAssistant Manager at Shopper's Drug Mart
Connor BenitezConnor Benitez
Retail Merchandiser at Shopper's Drug MartRetail Merchandiser at Shopper's Drug Mart
Krina PatelKrina Patel
Pharmacy Assistant at Shopper's Drug MartPharmacy Assistant at Shopper's Drug Mart