Mark (Andy) Cantrell

• Performed cashier duties such as processing payments, refunds, returns, and exchanges.
• Determined guest needs and answered questions to foster positive experience.
• Provided excellent customer service to ensure customer satisfaction.
• Answered phone calls from customers regarding product availability and pricing information.
• Processed merchandise orders using POS systems and other computer applications.
• I filled many different roles and positions at Petco over the years: guest specialist, supervisor, lead, and department manager.

Solutions Lead, 6/2024 - 11/2024.

• I served for several months as the Solutions Lead for Petco, filling roles as a supervisor, coaching partners, handling customer service, managing money in the safe and tills, managing the sales floor, and opening and closing the store.
• Monitored employee productivity to provide constructive feedback and coaching.
• Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
• Performed daily opening and closing procedures according to established guidelines.
• Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.

Companion Animal Department Manager, 11/2019 - 12/2021.

• I filled the Companion Animal Department Manager position for over two years. Overseeing the overall health and wellness of all the animals in the store, as well as managing and training coworkers, and new hires.
• Recruited, interviewed and hired qualified candidates for open positions within the department.
• Provided guidance and direction to staff members when needed in order to ensure successful completion of tasks.
• Resolved customer inquiries, complaints, or disputes requiring management-level escalation in an efficient and professional manner.
• Implemented innovative strategies aimed at improving customer satisfaction levels within the department.
• Supervised and interacted with staff during routine tasks to verify conformance with optimal animal safety policies and performance standards.
• Maintained records of all transactions related to the Companion Animal Department, including sales reports, purchase orders and invoices.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Trained new employees on proper care and handling of animals in the department.
• Created price tags and merchandise signs for new items.
• Identified potential behavioral issues within the facility's companion animals.
• Implemented visual merchandising standards, creating attractive displays to increase sales.
• Reviewed completed work to verify consistency, quality, and conformance.
• Oversaw daily cleaning procedures for cages, tanks and other equipment used by animals within the department.
• Advised customers on appropriate animal nutrition plans based on their individual needs.

• Kept customer and food preparation areas clean and well-organized.
• Prepared sandwiches according to customer orders, using proper food handling techniques.
• Resolved customer complaints courteously and efficiently.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Trained sandwich artists to apply attention to detail and commitment to quality.
• Often worked in different locations when the manager or owner needed help in new or different locations.
• I spent about a year in the Jackson location, followed by a year in the Ione location, and then another year in the Jackson Walmart location.

• Advised management on organizing, preparing, or implementing recruiting, hiring, and onboarding training for new hires.
• Coached store managers and hiring partners on policy, and proper protocol.
• Assisted management with hiring applicants and the issues related to the hiring process, and remotely accessed computers to resolve issues.
• Assisted management and human resources with the onboarding training for new hires.
• Assisted employees with Payroll and W2 questions and issues regarding their paychecks and W2s.

• Answered customer inquiries regarding product features, pricing, and availability.
• Demonstrated product knowledge and features to potential buyers.
• Participated in team meetings to discuss performance results and strategies for improvement.
• Ensured accurate completion of paperwork related to sales transactions.
• Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.