Mark Ambe Ncham
Edmonton,Canada
Summary
Dynamic and results-driven professional with a proven track record at Concentrix and other leading companies. Excelled in client relationship management and sales expertise, boosting sales targets by 30%. Skilled in persuasive negotiations and exceptional organizational skills, adept at enhancing customer satisfaction and driving market share growth.
Overview
5
5
years of professional experience
Work History
Customer Care Executive
Concentrix
Edmonton, Alberta
09.2024 - Current
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Created detailed reports on customer feedback for management review.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Ensured compliance with federal regulations regarding privacy of consumer information.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
District Sales Leader
Marcile Luxury Properties LLC
Dubai
09.2023 - 07.2024
- Maintained relationships with customers through regular follow-up calls and emails
- Assisted in developing pricing strategies based on market research data and competitor analysis
- Developed and implemented sales strategies to increase market share.
- Always provided the utmost service to clients to ensure a long-lasting business relationship.
- Prepared weekly reports and set objectives to be met for the upcoming weeks.
- Arranged meetings with agents and management to review the KPIs and propose strategies to improve them.
- Developed incentive programs for top-performing sales representatives.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, and marketing initiatives.
- Resolved customer complaints efficiently and professionally.
- Established relationships with key clients, while maintaining existing customer base.
Client Relationship Manager
Fam Properties L.L.C.
08.2022 - 08.2023
- Provided guidance and assisted sellers and buyers in marketing and purchasing properties at the right price, under the best terms.
- Negotiated both the leasing and sales contracts with clients.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Conducted regular meetings with clients to discuss their current requirements.
- Constantly updated the owners on the current market prices and proposed the best decisions to take as per the market trend.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Established strong relationships with customers through regular communication.
- Monitored competitor activity within the marketplace to ensure competitive pricing models for my clients.
Sales Advisor
Positive Properties L.L.C
05.2020 - 08.2022
- Presented, promoted, and sold properties to serious investors.
- Achieved, and often exceeded, sales targets every month by 30%
- Directed clients with the procedure and the standard requirements for property purchase
- Provided regular solutions to all clients' queries and problems, when needed
- Follow-ups and monitoring to make sure every step of the purchase goes smoothly
- Advised clients on the best deals in the market and the ideal location for investment
- Presented a breakdown estimation of how much returns could be made on specific investment opportunities
- Responded promptly to customer inquiries regarding property availability or features
- Identified potential customers through various marketing initiatives such as email campaigns and social media outreach.
Education
Bachelor Degree in Social Sciences -
University of Dschang, Cameroon
07-2013
Skills
- Sales team assistance
- Staff Training
- Channel Management
- Cold-calling
- Call center operations
- Sales expertise
- Performance Evaluation
- Management Support
- KPI Tracking
- Client Relationship Management
- Persuasive Negotiations
- Exceptional organizational skills
- Prospecting skills
- Complaint handling
- Persuasive attitude
- Excellent problem-solving skills
Websites
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Customer Care Executive
Concentrix
09.2024 - Current
District Sales Leader
Marcile Luxury Properties LLC
09.2023 - 07.2024
Client Relationship Manager
Fam Properties L.L.C.
08.2022 - 08.2023
Sales Advisor
Positive Properties L.L.C
05.2020 - 08.2022
Bachelor Degree in Social Sciences -
University of Dschang, Cameroon
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