Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MADAME TUSSAUDS DUBAI
Dubai
09.2021 - 07.2024
Provided excellent customer service to resolve customer complaints promptly.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Conducted regular follow-up calls with customers after resolving their issues.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Developed positive relationships with customers through friendly interactions.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Provided exceptional customer service to ensure customer satisfaction.
Answered customer inquiries and provided accurate information regarding products and services.
Provided accurate information about products and services to customers.
Resolved customer complaints promptly and efficiently.
Maintained a high level of professionalism when dealing with difficult customers.
Customer Representative
CARREFOUR MARKET – CAMEROON
Douala, Cameroon
02.2018 - 08.2020
Responsible for meeting the requirements of the customers by giving clients what they want at the price they are willing to pay.
Following up on all prospective clients by trying to ask them what they want to purchase and staying in touch.
Building strategic client relationships while they are in the process of purchasing to maximize revenue for the company.
Provide high-level customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
Handled difficult or emotional customer situations with empathy and professionalism.
Participated in team meetings to discuss best practices for resolving customer issues.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided product and service information to customers.
Demonstrated strong problem solving skills in addressing customer issues.