Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Raissa Elisabeth Kameni Nguemelieu

Edmonton,AB

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

MADAME TUSSAUDS DUBAI
Dubai
09.2021 - 07.2024
  • Provided excellent customer service to resolve customer complaints promptly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Representative

CARREFOUR MARKET – CAMEROON
Douala, Cameroon
02.2018 - 08.2020
  • Responsible for meeting the requirements of the customers by giving clients what they want at the price they are willing to pay.
  • Following up on all prospective clients by trying to ask them what they want to purchase and staying in touch.
  • Building strategic client relationships while they are in the process of purchasing to maximize revenue for the company.
  • Provide high-level customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
  • Handled difficult or emotional customer situations with empathy and professionalism.
  • Participated in team meetings to discuss best practices for resolving customer issues.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided product and service information to customers.
  • Demonstrated strong problem solving skills in addressing customer issues.

Education

Master's Degree -

University of Yaounde II
Yaounde
07.2017

Bachelor Degree -

University of Yaounde II
Yaounde
07.2016

Skills

  • Consultative Sales
  • Product Knowledge
  • Complaint resolution
  • Call Management
  • Appointment Scheduling
  • Team Development
  • Follow-up skills
  • Product Sales
  • Customer Service
  • Computer Proficiency
  • Problem-solving abilities

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Customer Service Representative

MADAME TUSSAUDS DUBAI
09.2021 - 07.2024

Customer Representative

CARREFOUR MARKET – CAMEROON
02.2018 - 08.2020

Master's Degree -

University of Yaounde II

Bachelor Degree -

University of Yaounde II
Raissa Elisabeth Kameni Nguemelieu