Mark Younes
Winnipeg,MB
Summary
Proven leader at Cerebra Medical Ltd., adept in financial management and fostering customer relationships, significantly enhancing client satisfaction and sales revenue. Skilled in strategic planning and employee management, I spearheaded initiatives that surpassed market demands, achieving remarkable business growth.
Overview
14
14
years of professional experience
Work History
Business Manager
Cerebra Medical Ltd.
11.2021 - 04.2024
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Account Manager
Cerebra Medical Ltd.
07.2021 - 11.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Sales Manager
Cerebra Medical Ltd.
07.2017 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Vice President, Operations
Younes Medical Technologies Ltd.
08.2010 - 07.2017
- Facilitated employee training programs, enhancing staff skills and performance levels for optimal results.
- Managed cross-functional teams for effective project delivery, fostering a culture of collaboration and teamwork.
- Fostered strong communication channels between departments to facilitate information sharing and promote collaborative problemsolving.
- Spearheaded product development initiatives, resulting in innovative solutions that met market demands.
- Ensured regulatory compliance with industry standards, minimizing potential risks associated with non-compliance penalties or sanctions.
- Evaluated vendor proposals for contract negotiation purposes, achieving favorable terms that benefited company bottom line.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Education
MBA -
University of Manitoba
Winnipeg, MB04.2012
Sales Mastery Program -
Sandler Sales Training, Anchor Sales Knowledge
Winnipeg, MB12.2020
Culinary Arts Diploma -
Red River College of Applied Arts, Science And Technology
Winnipeg, MBBachelor's of Music Composition -
University of Manitoba
Winnipeg, MBSkills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Analytical Thinking
- Business Development
- Customer Relationship Management
- Sales and Marketing
- Business Planning
- Strategic Planning
- Lead Generation
Languages
English
Native or Bilingual
Timeline
Business Manager
Cerebra Medical Ltd.
11.2021 - 04.2024
Account Manager
Cerebra Medical Ltd.
07.2021 - 11.2021
Sales Manager
Cerebra Medical Ltd.
07.2017 - 07.2021
Vice President, Operations
Younes Medical Technologies Ltd.
08.2010 - 07.2017
MBA -
University of Manitoba
Sales Mastery Program -
Sandler Sales Training, Anchor Sales Knowledge
Culinary Arts Diploma -
Red River College of Applied Arts, Science And Technology
Bachelor's of Music Composition -
University of Manitoba
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