Mark Ybarra
Hayward
Summary
Dynamic retail leader with a proven track record at Petsmart, excelling in team management and inventory optimization. Skilled in enhancing customer experience and driving sales through effective promotions planning. Adept at training and developing teams, resulting in improved performance and operational efficiency. Committed to achieving strategic goals and maximizing profitability.
Overview
8
8
years of professional experience
Work History
Store Leader
Petsmart
San Leandro, CA
11.2018 - Current
- Assisted team with daily operations to promote excellent customer service and store appearance.
- Supported inventory management by coordinating stock replenishment to fulfill customer needs.
- Aided in developing training programs for new associates to enhance onboarding process and employee performance.
- Contributed to sales strategies to boost product visibility and increase revenue.
- Collaborated with district managers and corporate leaders on strategic planning initiatives and executed action plans.
- Helped maintain a clean, attractive, and well-stocked store environment to enhance customer appeal.
- Monitored costs effectively to reduce waste and improve profit margins.
District Leader
Spirit Halloween LLC
East Bay CA
05.2018 - 11.2018
- Assisted in managing district operations to support effective implementation of seasonal sales strategies across various locations.
- Supported training and development of store management teams to improve performance and customer engagement initiatives.
- Helped implement merchandising standards to enhance store layouts and boost product visibility for increased sales.
- Aided in analyzing sales data to pinpoint trends that informed strategic initiatives aimed at increasing profitability within the district.
- Facilitated inventory management processes to minimize discrepancies and enhance stock availability across all stores.
- Helped monitor compliance with company policies to maintain adherence to safety standards and operational guidelines across the district.
Education
Associate of Science - Computer Science
City College of San Francisco
San Francisco, CA06.1994
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Customer service
- Problem-solving
- Multitasking and organization
- Store merchandising
- Team leadership
- Team building and leadership
- Customer experience management
- Conflict resolution
- Employee training
- Work Planning and Prioritization
- Operations management
- Team development
- Inventory management
- KPI tracking
Accomplishments
Finished 2025 656K over plan at a 16.2 % comp. Top 5 in the company.
Timeline
Store Leader
Petsmart
11.2018 - Current
District Leader
Spirit Halloween LLC
05.2018 - 11.2018
Associate of Science - Computer Science
City College of San Francisco