Mark Wood
Frontier Communications
Elk Grove
15
years of professional experience
Experienced Telecommunications Technician skilled in fiber and copper splicing, network testing, and outage resolution, with a strong record of restoring and maintaining telecom networks while following safety standards.
Work History
Telecommunications Technician
11 Years 4 Months- Installing and maintaining fiber/copper voice, data, and broadband services including 56k and T1 circuits.
- Troubleshooting network outages using test equipment, isolating faults across outside network and central office circuits.
- Splicing and terminating fiber/copper connections, restoring service quality while following safety and workmanship standards.
- Documenting service orders, repairs, and network changes accurately to support dispatch and maintenance workflows.
- Diagnosing signal issues and correcting line impairments to improve network performance.
- Mentoring junior technicians on field procedures and troubleshooting methods.
Broadband Technician
3 Years 6 Months- Diagnosed broadband, video, and voice issues using signal meters and customer equipment tests.
- Installed and activated modems, routers, and gateways for residential and commercial order/service requests.
- Repaired coaxial, aerial, and underground plant to restore service reliability and signal quality.
- Educated customers on equipment use, connectivity steps, and basic troubleshooting procedures.
- Coordinated with dispatch and network teams to resolve escalated outages and complex service issues.
Education
No Degree - English Composition And Music Composition
High School Diploma
Skills
Fiber optic splicing
Troubleshooting
Trouble isolation and resolution
Installation and maintenance
Troubleshooting network systems
Network configuration
Network diagnostics
Telecom infrastructure
Telecom circuitry
Data cabling installation
Test equipment operation
Test equipment use
Safety practices
Safety awareness
Activity logging
Technical documentation
Writing reports
Service records
Software upgrades
Records management
Cabling installation
Service order tracking
Timeline
Telecommunications Technician
Frontier Communications
07.2015 - CurrentRead More
Broadband Technician
Wave Broadband
01.2012 - 07.2015Read More
Sacramento City College
No Degree from English Composition And Music Composition
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Galt High School
High School Diploma
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