Mark Vazquez
Moorpark
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Ventura County Credit Union
Thousand Oaks
06.2025 - Current
- Educate members on credit union products and services, enhancing their understanding and engagement.
- Process loan applications and maintained accurate documentation.
- Resolve member complaints and provide effective solutions.
- Utilize banking software to manage member accounts efficiently.
- Answer incoming calls regarding membership benefits and services, ensuring members receive timely and accurate information.
- Greet customers in a friendly and professional manner.
- Present and explain services and products to align with member needs, fostering stronger relationships.
Senior Teller
Ventura County Credit Union
Thousand Oaks
10.2024 - 06.2025
- Processed member transactions with a focus on accuracy and efficiency, ensuring positive customer experiences.
- Assisted members with account inquiries and service requests.
- Conducted cash handling and balanced cash drawers daily.
- Trained new staff on operational procedures and customer service standards.
- Promoted credit union products, increasing member awareness and engagement.
- Maintained compliance with financial regulations and internal policies.
- Built strong customer relationships through tailored service and support.
Teller
Ventura County Credit Union
Thousand Oaks
09.2023 - 10.2024
- Processed member transactions accurately and efficiently.
- Maintained cash drawers and balanced daily transactions.
- Assisted members with account inquiries and service requests.
Associate
In N Out Burger
Westlake Village
06.2020 - 07.2023
- Provided exceptional customer service to enhance guest satisfaction in fast-paced restaurant environment.
- Trained new associates on store operations, policies, and procedures.
- Trained new associates on company policies and best practices.
- Coordinated multiple tasks simultaneously while maintaining attention to detail to support efficient operations.
- Ensured cleanliness and organization of dining and service areas to create welcoming atmosphere for guests.
- Assisted with food preparation and ensured quality standards were met.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Financial Analysis
California State University Northridge
Northridge, CA05-2026
Associate of Science - Business Administration
Moorpark College
Moorpark, CA05-2024
Skills
- Customer service
- Sales support
- Problem resolution
- Team collaboration
- Relationship building
- Decision-making
- Communication skills
- Social perceptiveness
- Stress tolerance
- Professionalism
Languages
Spanish
Professional
Timeline
Member Service Representative
Ventura County Credit Union
06.2025 - Current
Senior Teller
Ventura County Credit Union
10.2024 - 06.2025
Teller
Ventura County Credit Union
09.2023 - 10.2024
Associate
In N Out Burger
06.2020 - 07.2023
Bachelor of Science - Financial Analysis
California State University Northridge
Associate of Science - Business Administration
Moorpark College