Mark Ullrich
Calgary,AB
Summary
I grew up in Banff which is where my families hotel businesses is located. I have had the privilege of working along side my family for many years. I have had lots of experience with travel groups ect. I thrive to help customers experience the best when it comes to their travel. As im still over seeing things within our business, I would also like to be closer to home and put my travel skills to use and join your team. My passion is all things travel and am extremely organized when it comes to planning. I am a
Dynamic HR Manager with a proven track record at High Country Inn, enhancing employee engagement and retention through innovative HR policies and effective conflict resolution. Skilled in HR processes and new employee orientation, I've significantly contributed to creating a continuous learning culture and improving operational efficiency. My approach combines strategic HR practices with empathetic, results-driven leadership.
Overview
9
9
years of professional experience
Work History
HR Manager
High Country Inn
09.2020 - Current
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Completed payroll and housekeeping gratuities.
- Routine staff housing checks weekly.
Front Desk Receptionist
High Country Inn
10.2016 - Current
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate
Tuxedo Source For Sports
09.2015 - 10.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Masters Academy
Calgary, AB06.2011
Skills
- HR policies and procedures
- New Employee Orientation
- HR processes
- Retention Strategies
Languages
English
Professional Working
Timeline
HR Manager
High Country Inn
09.2020 - Current
Front Desk Receptionist
High Country Inn
10.2016 - Current
Sales Associate
Tuxedo Source For Sports
09.2015 - 10.2016
High School Diploma -
Masters Academy
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