Mark Twyman
Port Perry,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Results-driven [Job Title] accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for [Area of expertise].
Overview
8
8
years of professional experience
Work History
Area Manager
Bloom Retirement
09.2021 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Inspections on old and new building, including withing in LTC.
Corporate Environmental Manager
Chartwell LTC And Retirement
04.2017 - 08.2021
- Maintained financial responsibility for construction, closure and post-closure, engineering, operations and cost tracking.
- Attended regulatory and association-sponsored informational and policy meetings.
- Performed ongoing public relations and due diligence activities through communication with corporate office, regulatory agency representatives, third-party consultants and investors.
- Prepared notifications and responses to regulatory inspections and administrative warnings.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Addressed compliance issues by developing and implementing corrective action plans.
Director of Facilities Maintenance
OMNI LTC
04.2015 - 04.2017
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Scheduled routine maintenance and repair of facility equipment.
- Managed staff of 14, created work schedules, distributed assignments and supervised day-to-day operations.
- Evaluated facilities to determine if company maintenance protocols complied with Long Term Care health and safety regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Vulnerable Ontarians, Care Occupancy- Retirement - Fire Inspections
Fire Marshall
Durham, ON02.2023
Diploma PSW - Nursing /PSW
Sir Sanford Fleming College
Peterborough, ON06.1994
High School Diploma -
Earl Haig Secondary School
North York, ON06.1982
Skills
- Inventory Tracking and Management
- Talent Review
- Business Growth Initiatives
- Inspections of LTC and Retirement Homes for Compliance
- Equipment Functionality
- Recruitment and Hiring
- Manage Operations
- Facility Inspections
- Territory Management
Accomplishments
- Achieved Senior Dreams by completing smiles for seniors with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Area Manager
Bloom Retirement
09.2021 - Current
Corporate Environmental Manager
Chartwell LTC And Retirement
04.2017 - 08.2021
Director of Facilities Maintenance
OMNI LTC
04.2015 - 04.2017
Vulnerable Ontarians, Care Occupancy- Retirement - Fire Inspections
Fire Marshall
Diploma PSW - Nursing /PSW
Sir Sanford Fleming College
High School Diploma -
Earl Haig Secondary School
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