Open To Work
Mark Thornton
Watford,Canada
Summary
Hardworking employee with customer service, upselling, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Warehouse Manager/Service Manager
Siroski Door & Hardware
London, Ontario
07.2023 - 09.2025
- Managed daily warehouse operations and ensured efficient inventory control.
- Managed inventory control and system data.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Redesigned warehouse layout to maximize stock capacity and facilitate efficient movement in high traffic zones.
- Implemented safety protocols to maintain a secure working environment.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Communicated regularly with suppliers and consumers regarding supply chain activities.
- Cultivated strong relationships with customers, vendors, and transport companies to ensure smooth logistics and collaboration.
Product and Service Manager
ProAble Hardware Specialties
London, Canada
01.2016 - 12.2020
- Supervised 6 in-house technicians and subcontractors to ensure quality service delivery
- Scheduled service appointments to optimize technician workflows
- Final Inspections for quality of installation
- Compiled customer satisfaction reports and conducted follow-up to address feedback
- Site Reviews for service or sales team, reducing measurement errors to make installs more efficient.
- Coordinated product delivery schedules with contractors to align with project timelines.
Owner - Operator
Thornton’s Core And Restore
Ilderton, Canada
12.2012 - 12.2014
- Oversaw building, renovation, and repair projects from initiation to completion.
Superintendent / Project Manager
CachetReid Heritage Homes
London, Canada
12.2010 - 12.2012
- Managed site operations, coordinating between contractors and suppliers effectively.
- Implemented safety protocols to maintain compliance with industry regulations.
- Maintained accurate records of project progress and resource allocation efficiently.
- Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
- Conducted regular inspections to identify and resolve potential issues promptly.
- Oversaw employee productivity to enforce efficient use of materials and equipment.
- Managed projects by coordinating materials, inspections and contractor tasks.
Site Supervisor
Cameron Properties
London, Canada
01.2002 - 12.2010
- Scheduled timelines for builds, coordinating with suppliers and contractors to ensure project alignment and timely delivery.
- Conducted pre-delivery inspections with homeowners to ensure quality and address concerns before finalizing possession.
- Managed after sales processes to resolve customer issues and maintain post-purchase satisfaction.
- Monitored quality standards for warranty.
Education
Honors Diploma - Business Administration
Trios College
London, ON01.2003
Skills
- Sales processing and warranty management
- Billing and invoicing accuracy
- Problem-solving expertise
- Quality assurance
- Organizational professionalism
- Warehouse optimization
- Effective communication
- Preventative maintenance
- Mechanical tools
- Loading and unloading
References
Available Upon Request
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Warehouse Manager/Service Manager
Siroski Door & Hardware
07.2023 - 09.2025
Product and Service Manager
ProAble Hardware Specialties
01.2016 - 12.2020
Owner - Operator
Thornton’s Core And Restore
12.2012 - 12.2014
Superintendent / Project Manager
CachetReid Heritage Homes
12.2010 - 12.2012
Site Supervisor
Cameron Properties
01.2002 - 12.2010
Honors Diploma - Business Administration
Trios College