Mark Thompson
Pine Valley
Summary
Results-driven Plumbing Director with expertise in team coordination, regulatory compliance, and client communication. Proven ability to manage operations and train staff to enhance service quality and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Plumbing Director
BioAir
San Diego
08.2023 - 03.2026
- Managed daily plumbing operations and coordinated team activities.
- Supervised installation and maintenance of plumbing systems and equipment.
- Trained staff on safety protocols and best plumbing practices.
- Ensured compliance with industry regulations and standards.
- Communicated with clients to address concerns and provide solutions.
- Investigated customer complaints concerning plumbing services provided by company personnel.
- Conducted regular inspections to identify any current or potential problems with pipes, drains, or other plumbing components.
- Tracked plumbing supplies and tools inventory for accurate stock levels.
- Developed scheduling for service calls and project timelines.
- Evaluated job sites for planning and resource allocation.
- Performed pipe fabrication, installation, and fitting according to proper specifications.
- Assisted in developing bid proposals for large scale jobs requiring multiple technicians.
Plumbing Director
WorkRight
San Diego
01.2014 - 07.2023
- Supervised a team of plumbers in the installation, repair, and maintenance of plumbing fixtures and systems.
- Supervised installation and maintenance of plumbing systems and equipment.
- Managed daily plumbing operations and coordinated team activities.
- Ensured compliance with industry regulations and standards.
- Conducted regular inspections to identify any current or potential problems with pipes, drains, or other plumbing components.
- Evaluated existing installations for conformance with applicable building codes and regulations.
- Trained staff on safety protocols and best plumbing practices.
- Provided guidance and support to junior staff members when troubleshooting complex issues related to plumbing systems.
- Investigated customer complaints concerning plumbing services provided by company personnel.
- Communicated with clients to address concerns and provide solutions.
- Developed scheduling for service calls and project timelines.
- Evaluated job sites for planning and resource allocation.
- Assisted in developing bid proposals for large scale jobs requiring multiple technicians.
- Estimated time, material, and labor costs used in project plans.
- Assisted in inventory management of plumbing supplies and tools.
- Reviewed blueprints and specifications to determine layout of plumbing system.
- Ensured that all plumbing systems were installed and maintained according to regulatory codes and safety standards.
- Collaborated closely with other departments such as engineering or construction teams to ensure successful completion of projects.
- Negotiated contracts with vendors for purchase of materials needed for repairs or upgrades.
- Analyzed problems to diagnose source of malfunctioning systems or components.
- Coordinated with subcontractors to ensure timely completion of projects on budget.
Education
High School Diploma -
Hoover High School
San Diego 06-1984
Skills
- Plumbing system design
- Plumbing expertise
- Commercial plumbing
- Residential plumbing
- Plumbing codes
- Pipe installation
- Leak detection
- Valve repair
- Water heater installation
- Gas line installation
- Drain cleaning
- Code compliance
- Quality inspections
- Project management
- Project planning
- Bid development
- Contract bidding
- Estimating costs
- Scheduling
- Supply chain oversight
- Construction oversight
- Team leadership
- Team coordination
- Customer management
- Troubleshooting techniques
- Problem solving
- Conflict management
- Safety training
- Workplace safety
- Strategic partnerships
- Contract bidding
Certification
- C36 Plumbing
- PE Certification
- Track pipe certification
Timeline
Plumbing Director
BioAir
08.2023 - 03.2026
Plumbing Director
WorkRight
01.2014 - 07.2023
High School Diploma -
Hoover High School