Summary
Overview
Work History
Education
Skills
Application
Volunteer Experience
Hobbies and Interests
Languages
Timeline
Generic

Mark Thompson

Cochrane,AB

Summary

Successful Owner/Operator with expertise in retail industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.

As a business owner, knowledgeable in what the needs of a business would be with regards to what Uline offers

Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

Motivated business professional bringing over 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.

Overview

21
21
years of professional experience
1
1
year of post-secondary education

Work History

Owner/Operator

Link & Pin Clothing and Accessories
2023.09 - Current
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Cultivated positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed day-to-day business operations with staff of 20.

SEO Specialist

The Seasons Group Inc
2021.01 - 2023.01
  • Enhanced website rankings by implementing effective on-page and off-page SEO strategies.
  • Spearheaded ongoing competitor analysis efforts to reveal new opportunities for growth and differentiation in crowded marketplace.
  • Evaluated existing content inventory, identifying gaps and opportunities for expansion or consolidation based on data-driven insights into audience needs and preferences.
  • Improved organic search traffic with high-quality backlink acquisition and link-building techniques.
  • Conducted comprehensive keyword research for targeted content creation and optimization.

Community Support Worker

Kenora Association for Community Living
2019.01 - 2021.01
  • Assisted clients in achieving greater independence, fostering sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.

Sole Proprietor

Link & Pin
2013.01 - 2019.01
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
  • Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Implemented marketing strategies that effectively promoted services and attracted new clients.
  • Optimized team hiring, training, and performance.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

President

Boardanyone Inc
2004.01 - 2013.01
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Created company from ground up to corporation grossing $500000+ annual gross sales

Education

Certificate - Digital Marketing

University of Alberta
Edmonton, AB
2021.09 - 2022.05

Bachelor of Arts - History

University of Manitoba
Winnipeg
05.2002

Skills

  • Communication
  • Sales
  • Customer service
  • Troubleshooting
  • Problem Solving
  • Software (Microsoft Office, Google Docs)
  • Management
  • Teamwork
  • Content Creation
  • Utilizing Software for Monitoring Social Media
  • Operations Management

Application

I am excited to apply for the Outside Sales Representative position at Uline, as advertised. With over two decades of experience in customer relationship management, sales, and business operations, I am confident in my ability to contribute to Uline's continued growth and success. Uline’s commitment to building trust-based relationships and delivering exceptional service aligns perfectly with my own values and career experience.

As the owner and operator of two retail businesses, I have honed my ability to build and maintain strong customer relationships, identify growth opportunities, and consistently deliver excellent service. At Link & Pin, I led all aspects of the business, from sales and marketing to customer service and operations. My experience as a sales professional and SEO specialist at The Seasons Group provided me with valuable insights into creating tailored solutions for clients, driving revenue, and staying competitive in a fast-paced market. These experiences have not only refined my sales and problem-solving skills but have also given me a strong foundation in territory management.

I am particularly drawn to the opportunity Uline offers in allowing sales representatives to act as the “CEO” of their own territory. My entrepreneurial background makes me well-suited for this kind of autonomy, where I can manage and grow existing accounts, while also bringing in new business. I am eager to embrace the challenge of providing business solutions to a wide variety of industries, with the full support of Uline’s top-tier products and training.

I am confident that my extensive sales background, strong communication skills, and proven ability to drive business growth make me an ideal candidate for this role. I am excited about the opportunity to contribute to Uline's continued success while further developing my skills as part of your highly regarded team.

Thank you for considering my application. I look forward to the opportunity to discuss how my experience and skills can benefit Uline.

Volunteer Experience

  • Board member, Mt. Evergreen ski area, Snowmaking and terrain park, 01/01/08-12/31/13
  • Committee member, KMTS Skatepark fundraising and design, 01/01/04-12/31/07
  • Member, J & M Judo Club, Green, 01/01/09-12/31/16
  • Organizer, Skateboard and Snowboard events, Ongoing

Hobbies and Interests

  • Snowboarding
  • Skateboarding
  • Music
  • Judo
  • Wakeboarding/Surfing

Languages

English
Native or Bilingual
French
Elementary

Timeline

Owner/Operator

Link & Pin Clothing and Accessories
2023.09 - Current

Certificate - Digital Marketing

University of Alberta
2021.09 - 2022.05

SEO Specialist

The Seasons Group Inc
2021.01 - 2023.01

Community Support Worker

Kenora Association for Community Living
2019.01 - 2021.01

Sole Proprietor

Link & Pin
2013.01 - 2019.01

President

Boardanyone Inc
2004.01 - 2013.01

Bachelor of Arts - History

University of Manitoba
Mark Thompson