Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Hi, I’m
Mark Susano
Langley,Canada
Summary
Overview
13
years of professional experience
Work History
Jess' Fine
Bar Manager
07.2025 - 10.2025
Job overview
- Oversaw daily bar operations, ensuring high service standards and compliance with health regulations.
- Trained and mentored staff on cocktail preparation, customer service, and inventory management.
- Introduced new cocktails, increasing drink sales by 25%. Later developed a new cocktail list with the Restaurant Manager in order to drive more sales.
Cioppino's Mediterranean Grill
Bartender
08.2024 - 12.2024
Job overview
- Prepared and maintained mise en place, ensuring all the ingredients, juices, syrups and tools are ready for peak service times.
- Ensured compliance with health and safety regulations while maintaining cleanliness and organization at the bar area.
Food by Fanta
Bartender/Server
02.2023 - 06.2023
Job overview
- Delivered exceptional guest experiences in high-volume bar and restaurant settings by crafting quality cocktails, managing multi-table sections, and ensuring prompt, friendly service to drive repeat business and increase tips by 20%.
- Lead the serving team through our Mother’s Day event, hosting over 200+ customers in rotation, ensuring all tables have been taken care of and guided through the 5 course set meal.
DTM Auto
Inside Sales Administrator
10.2021 - 10.2022
Job overview
- Conducted market research using social media for lead generation and identified prospects: increasing sales revenue by 18% over previous year’s annual revenue.
- Handled internal and external communications with structured reports through Ebay and Microsoft Office.
Pacific Bottleworks Company
Sales Developer/Delivery Specialist B2B
03.2021 - 07.2021
Job overview
- Reinstated over 800 dormant accounts during post-Covid19 restriction: increasing our sales volume by 20% per week.
- Designed weekly marketing emails displaying current promotions and new products: boosting engagement by 33% with new and established business accounts.
Ledcor
Pre-Construction Specialist D2D
02.2020 - 08.2020
Job overview
- Executed 80% base target of customer acquisition in multiple territories and some above 90% penetration.
- Conducted high quality customer service and product knowledge about the Telus Fiber Optic Project to homeowners in order to retain and bring in new customers.
Kin Thai
Server
10.2019 - 02.2020
Job overview
- Provided attentive and knowledgeable service in a fast-paced restaurant, expertly recommending traditional dishes and drink pairings, including Thai-inspired cocktails, to enhance guest satisfaction and boost sales.
Ledcor Technical Services
Sr. Sales Representative/ Acting Location Manager D2D
01.2018 - 01.2019
Job overview
- Acted as Location Manager for 2 months and mentored a team of 8 Sales Representatives.
- Lead systemized sales training covering negotiation skills, product knowledge, and customer relations skills.
Lite Access Technologies Inc.
Fibre Optic Technician
07.2017 - 12.2017
Job overview
- Utilized OTDR, power meters, and fusion splicers to troubleshoot and repair fibre links with high precision and minimal downtime.
- Installed, spliced, tested, and maintained fibre optic cables and networks for residential, commercial, and industrial clients, ensuring optimal signal strength and low loss readings.
Vesta Properties
Framer/Skilled Labourer
06.2016 - 07.2017
Job overview
- Installed doors, windows, subfloors, and roof trusses, ensuring proper alignment and structural integrity.
- Operated heavy machinery such as forklifts, scissor lifts, and skid steers to support framing and material handling on active job sites.
Ban Chok Dee Thai Cuisine Limited
Server
01.2017 - 06.2017
Job overview
- Maintained expert knowledge of traditional Thai dishes, ingredients, and cultural dining etiquette to enhance the guest experience and build customer loyalty.
- Efficiently managed multiple tables during peak hours, ensuring timely food delivery, drink refills, and accurate order handling using POS systems.
Beatnik’s Bistro
Line Cook
10.2015 - 09.2016
Job overview
- Worked all stations including grill, sauté, fry, and prep, demonstrating versatility and the ability to adapt during peak service hours.
- Communicated clearly with the kitchen team and front-of-house staff to ensure timely ticket completion and accommodate special dietary needs.
Willoughby Elementary School
Track & Field Coach
09.2012 - 06.2015
Job overview
- Fundraised over $2500 for new track & field equipment for students throughout my career as a coach.
- Strategically built and catered drills for each student in the track and field team, resulting in our most successful year in school history with 38 gold medals, 4 silver medals, and 3 bronze medals in June 2013.
Education
Vehicle Sales Authority of British ColumbiaLangley, BC
VSA License
07.2020
University Overview
BC GovernmentVancouver, BC
Security Worker License
01.2019
University Overview
R.E. Mountain Secondary SchoolLangley, BC
Dogwood Certificate
06.2016
University Overview
Skills
- Team leadership
- Exceptional customer service
- Problem-solving
- Staff training
- Bar management
- Inventory management
- Team player attitude
- CRM software
- Excellent communication
- Training and mentoring
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Bar Manager
Jess' Fine
07.2025 - 10.2025
Bartender
Cioppino's Mediterranean Grill
08.2024 - 12.2024
Bartender/Server
Food by Fanta
02.2023 - 06.2023
Inside Sales Administrator
DTM Auto
10.2021 - 10.2022
Sales Developer/Delivery Specialist B2B
Pacific Bottleworks Company
03.2021 - 07.2021
Pre-Construction Specialist D2D
Ledcor
02.2020 - 08.2020
Server
Kin Thai
10.2019 - 02.2020
Sr. Sales Representative/ Acting Location Manager D2D
Ledcor Technical Services
01.2018 - 01.2019
Fibre Optic Technician
Lite Access Technologies Inc.
07.2017 - 12.2017
Server
Ban Chok Dee Thai Cuisine Limited
01.2017 - 06.2017
Framer/Skilled Labourer
Vesta Properties
06.2016 - 07.2017
Line Cook
Beatnik’s Bistro
10.2015 - 09.2016
Track & Field Coach
Willoughby Elementary School
09.2012 - 06.2015
BC Government
Security Worker License
R.E. Mountain Secondary School
Dogwood Certificate
Vehicle Sales Authority of British Columbia
VSA License
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